Senior Housing Specialist - Next Step, Lake County - Full-Time

Senior Housing Specialist

Next Step, Geauga County

Full-Time, 40 Hours/Week

$17.00/Hour

SUMMARY: Answers homeless emergency crisis line to conduct assessments, explore housing options and directly coordinate referrals to appropriate resources. Under the direction of the Program Director, admits homeless persons to shelter when space is available. Oversees residents and responds to questions and concerns. Provides transportation when required and requested by the Program Director. Must be able to work alone and perform all job functions.

SUPERVISOR: Program Director

DUTIES AND RESPONSIBILITIES:

• Completes client intakes; assists in meeting resident needs; provides crisis intervention as appropriate.
• Works cooperatively with the all shelter staff to ensure effective services delivery.
• Assures policies and procedures are followed.
• Arrives 15 minutes prior to start of shift to facilitate communication during shift change.
• Assists with clerical responsibilities such as thank you letters, data base, and client file documentation.
• Ensures timely adherence to designated shifts or when unavailable, makes arrangements for shift coverage.
• Completes proper documentation and reporting procedures as needed to compile statistics, resident information, and special projects.
• Receives and stocks donations and shelter supplies; may transport donations to/from off-site locations.
• Supervises and manages food supply and meal preparation.
• Attends monthly staff meetings, all-agency meetings, and other pertinent meetings within the community.
• Identifies and reports problems or unmet needs to Program Director.
• Complies with the agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
• Other duties as assigned

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.

Requirements

Minimum Qualifications:

• Experience in crisis intervention preferred.
• Ability to model open communication, fair and equitable treatment, and display caring and compassion.
• Willingness to learn client centered model and conflict resolution; ability to manage crisis situations.
• Knowledge of community services and supports.
• Must possess Microsoft Word skills.
• Must be physically able to bend and lift and carry 25lbs, while walking on open pavement, driveways, and steps in all weather conditions.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation) if applicable.

Licenses or Certifications Required:

• Valid Ohio Driver's License and ability to meet agency requirements for driving insurability.
• CPR/First Aid Certification.

COMPLIANCE:

This position requires compliance with AFS' written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS' Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS' Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS' Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.