Customer Service Specialist

Job Description

Job Description

Job Title: Customer Service Specialist

Job Description

The Customer Service Specialist is responsible for selling industrial hose and gasket products to business and industrial customers over the telephone and internet, while maintaining and growing existing accounts. This role manages day-to-day customer interactions, processes sales and purchase orders, and coordinates custom, non-standard, value-added solutions to meet customer needs. The specialist uses the company’s computer systems to enter orders, set up part numbers, manage contract files, and ensure accurate and timely communication between customers, vendors, and internal account managers.

Responsibilities

• Sell industrial hose and gasket products to business and industrial customers and maintain ongoing customer accounts.
• Handle incoming customer orders by phone and over the internet, providing timely and accurate information.
• Enter sales orders, purchase orders, and product quotes into the computer system with a high level of accuracy.
• Highlight key product features, quote prices and credit terms, and prepare detailed sales orders for all orders obtained.
• Estimate delivery dates based on knowledge of production schedules, delivery timelines, and current inventory levels.
• Prepare and maintain reports of business transactions in the company database to ensure accurate account records.
• Collaborate with account managers to keep account activities up to date and support overall account strategy.
• Investigate and resolve customer issues related to deliveries, ensuring prompt and professional resolution.
• Source custom, non-standard, value-added solutions to address specific customer problems and requirements.
• Set up part numbers and manage contract files within the computer system to support efficient order processing.

Essential Skills

• Strong customer service skills with the ability to manage heavy phone and internet correspondence with customers and vendors.
• Proficiency in using Microsoft Office tools such as Word for daily administrative and sales-related tasks.
• Ability to accurately enter orders, quotes, and transactional data into computer systems.
• Math, measurement, and material calculation skills, including the ability to accurately convert inches to feet and feet to inches.
• Mechanical aptitude and hands-on experience in fabrication, assembly, industrial products, or related manufacturing environments.
• Ability to function successfully in a fast-paced, high-volume environment while maintaining attention to detail.
• Problem-solving skills to investigate and resolve customer delivery issues and source custom solutions.
• Clear and professional verbal and written communication skills for interacting with customers, vendors, and internal teams.

Additional Skills & Qualifications

• Knowledge of the industrial hose and gasket industry is preferred.
• Experience working in warehouse, retail, production, or order fulfillment environments is beneficial.
• Comfort using hand and power tools, tape measures, and other basic fabrication tools.
• Forklift experience is a plus in supporting warehouse and material handling activities.
• Ability to work collaboratively with account managers and other team members to support customer accounts.

Why Work Here?

Employees enjoy a set work schedule with limited overtime, supporting work-life balance and predictable hours. The company offers opportunities for cross-training and career growth, including potential advancement into outside sales, account management, or branch management roles. Team members work in a clean workshop with a moderate pace and have the ability to earn commission on sales, providing additional income potential and recognition for performance.

Work Environment

The role is based in a smaller, clean shop environment that supports warehouse, retail, production, and order fulfillment activities. The facility can be warmer in the summer and cooler in the winter, reflecting typical warehouse conditions. The workplace maintains a calm atmosphere with a total team size of approximately eight employees, fostering close collaboration and a supportive team culture. Daily work involves interaction with industrial products and may include use of basic fabrication tools and equipment in a workshop setting, while maintaining a professional and safety-conscious environment.

This is a Contract to Hire position based out of Benicia, CA.

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Benicia,CA.

This position is anticipated to close on Aug 4, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.