Catering & Convention Services Coordinator - InterContinental Los Angeles Downtown

About InterContinental Los Angeles Downtown As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown’s historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality. The hotel features 889 guest rooms including 109 suites, and a host of culinary venues, including La Boucherie, an elegant American steakhouse with a French twist; lively Lobby Bar; and Spire 73 – the tallest open‑air rooftop bar in the Western Hemisphere – located atop the 73rd floor, boasting breathtaking 360‑degree views. Bedecked in sustainable design, the hotel is the first LEED‑Gold certified building in downtown Los Angeles for Building Design and Construction. InterContinental Los Angeles Downtown has received awards from US News & World Report, Condé Nast Traveler Readers' Choice, Travel + Leisure World's Best, AAA Four Diamond, Wine Spectator, Meetings Today, and more. La Boucherie is also a Michelin Guide recommended restaurant. The hotel offers a 70th‑floor sky lobby, 13,000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100,000 square feet of indoor/outdoor meeting and event spaces, including a 21,500‑square‑foot elegant Wilshire Grand Ballroom. From intricate light fixtures inspired by L.A.’s infamous freeways to billboard‑inspired headboards in each guest room reflecting L.A.’s classic beach towns, foothills, car culture and urban scene, the hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike.

JOB OVERVIEW:

Coordinate services for clients and in‑house guest and provide administrative and sales support for the department.

DUTIES AND RESPONSIBILITIES:

Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow‑up with clients and maintain accurate and updated information. Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data‑bases, and complete departmental monthly reports. Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow‑up to ensure set‑up requirements meet client needs. Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English. This job requires ability to perform the following: Frequently standing up and moving about the facility Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds Communicating with customers, employees, and third parties Use a keyboard to generate correspondence, reports, etc. Handling objects, products and computer equipment Other: Communication skills are utilized a significant amount of time when interacting with clients and guests. Reading and writing abilities are utilized often. Basic math skills are used frequently. May be required to work nights, weekends, and/or holidays. What We Offer: The hourly range for this role is $30 - $33 per hour. This range is only applicable for jobs to be performed at the InterContinental Los Angeles Downtown. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. In return we’ll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non‑exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered. #J-18808-Ljbffr InterContinental Hotels Group