Customer Service Representative (Emergency Roadside) - Work from Home

Inbound Customer Service Representative (Emergency Roadside)

It's fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business.

Location : Remote

Compensation & Perks

• Competitive Salary: Starting pay of $18.00/hr., plus incentives*(based on performance).
• Comprehensive Training : Paid training to ensure you are fully prepared for success.
• Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance.
• Cell Phone Benefits : $25/month per line - unlimited talk, text, and data (restrictions may apply).
• Referral for Life Program: Earn a residual bonus every pay period. No limits on payouts.
• Career Growth: Opportunities for advancement within the company.
• Company-Provided Equipment: All necessary equipment will be provided.
• Work-from-Home Convenience : Save time, money, and reduce your environmental footprint.
• Inclusive Culture : We are an Equal Opportunity Employer, including individuals with disabilities and veterans.

Key Responsibilities

• Customer Assistance: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles.
• Problem Solving: Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support.
• Service Coordination: Coordinate with service providers to ensure timely assistance to the customer.
• Follow-Up: Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction.
• Documentation: Maintain accurate records of all customer interactions and services provided.

Qualifications

• Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service.
• Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations.
• Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays within Contact Center hours (Monday - Sunday) based on business needs.
• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.
• Education: High School Diploma or GED.
• Background Check: Must pass a background screening upon offer of employment.
• Typing Skills: Minimum typing speed of 30 WPM/ 80% accuracy.
• Assessments: Candidates must pass a computer assessment with a score above 80% prior to interviewing.
• Commitment: Must attend and complete 100% of the training within the first 90 days.

Experience Requirements

• Previous customer service experience in a fast-paced, phone-based or customer-facing environment.
• At least 1 year of customer service experience (call center or customer facing) in a single role.

Success Factors for Working from Home

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
• Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
• Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
• Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
• Tech-Savvy : Comfort with technology and ability to learn new systems quickly.
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
• Adaptability : Ability to adapt to changing technologies and procedures while working remotely.

Why Join Us?

If you're looking for a rewarding customer service role where you can make a tangible impact while working from the comfort of your own home, VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!