OPERATIONS MANAGER

Commercial Services Operations Manager

Banda Group International is a world-class, employee-owned provider of environmental safety, security, technical, and project management support services for a diverse clientele across government and private sectors worldwide. Founded on the principles of environmental, health, and safety (EH&S), BGI offers a competitive salary, a collaborative working environment, and a comprehensive benefits package for eligible full-time employees, in accordance with plan documents. Benefits may include a generous paid time off policy, 11 paid holidays per year, medical coverage, a robust 401(k) program, and participation in our Employee Stock Ownership Plan (ESOP), which gives employees a direct stake in the company's long-term success.

Position Summary

The Commercial Services Operations Manager is responsible for overseeing the daily operational performance of BGI's commercial services division. This role is a hands-on leadership position focused on execution, accountability, team development, client satisfaction, and scalable growth.

This position reports to the Vice President of Commercial Operations and oversees managers, supervisors, and field personnel to ensure operational efficiency, quality service delivery, and financial performance.

The ideal candidate is a growth-oriented operational leader who will invest long term in building structure, strengthening culture, and scaling the commercial services division over the next decade.

Essential Duties and Responsibilities

Operational Leadership

• Oversee day-to-day operations of commercial service contracts
• Ensure services are delivered on time, within budget, and to quality and safety standards
• Develop efficient workflows and operational structure

Team Leadership & Development

• Lead, coach, and develop managers, supervisors, and field personnel
• Establish clear expectations, performance metrics, and accountability standards
• Conduct performance reviews and promote employee engagement and retention

Financial Oversight

• Assist in developing division budgets
• Monitor expenses and revenue performance
• Support forecasting and cost-control initiatives

Client & Stakeholder Leadership

• Maintain strong communication with clients and key stakeholders
• Represent BGI professionally in meetings, negotiations, and project discussions
• Address operational issues promptly and ensure high customer satisfaction
• Facilitate collaboration among internal teams and external partners

Operational Excellence, Risk & Quality Management

• Identify operational risks and implement proactive mitigation strategies
• Monitor project progress and adjust resources as necessary to maintain efficiency
• Ensure adherence to quality control processes and best practices
• Conduct post-project reviews to support continuous improvement

Safety & Compliance

• Enforce safety policies, procedures, and regulatory compliance requirements
• Ensure services are delivered in accordance with contractual and legal standards

Documentation & Reporting

• Maintain accurate and up-to-date project documentation and records
• Provide regular operational updates and performance reports to Executive Leadership

Business Growth Support

• Assist in identifying opportunities to expand service lines and improve market position
• Support proposal development and operational planning initiatives

Other Duties

• Perform other related responsibilities as assigned to support BGI's operational and strategic goals.

Required Qualifications

• Bachelor's degree in Construction Management, Engineering, or related field (Master's preferred).
• Minimum 10–15 years of progressive experience in construction management, including at least 5 years in a leadership role.
• Proven ability to lead, motivate, and develop teams, delegate effectively, and resolve conflicts constructively.
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Experience with value engineering, cost control, and forecasting to maximize efficiency and profitability.
• Excellent verbal and written communication skills, with the ability to engage effectively with clients, executives, and field personnel.
• Solid understanding of construction processes, building codes, and safety regulations; data center construction experience is a plus.
• Proficiency in project management methodologies and software tools.
• Certifications such as Certified Construction Manager (CCM) or OSHA 30-hour are a plus.
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.
• Ability to handle confidential information with discretion.
• Strong financial acumen with experience in budgeting, forecasting, and cost control.
• Ability to travel to project sites as needed.

What We Offer:

• Pay Depending on Experience
• Excellent working environment
• Team building and bonding events
• Generous benefits package
  • 100% Employer paid Dental, Vision, Life, STD/LTD for all FT employees.
  • Dependents can be added with payroll contributions.
  • Medical plans PPO or HDHP plan.
  • Dependents can be added with payroll contributions.
  • Abundant employer contribution for HSA enrollees.
  • Accident, Critical Illness & Voluntary Life Insurance.
  • Robust PTO plan and 11 paid holidays a year.
  • Generous 401K, safe harbor program, up to 4% dollar-for-dollar match.
  • $1,500 yearly personal development reimbursement for all levels of employees.
  • Corporate gym membership rates at Orange Theory Fitness
• Veteran Support - Military Leave Program

How to Apply:

If you are interested in this position and meet the qualifications, please submit your resume, cover letter, and salary expectations via the ADP portal.

Banda Group International, LLC and BGI Security, LLC are proud veteran-owned companies committed to hiring those who have sacrificed for our country. Bring your skills and forge a new path with the BGI family and continue the bonds of service with fellow veterans.

BGI is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. BGI believes that diversity and inclusion among out teammates is critical to our success as a global company and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.