Inside Sales Rep - Metal Industry

Job Description

Job Description

Inside Sales Representative –  Steel Industry

Location: Medina, OH | Full-Time | Direct Hire

Salary: $40-55k  plus bonuses - could certainly be a $70K+ position for the right person. 

Benefits: Comprehensive Benefits Package

Must be willing to submit to a Nationwide Background Check and a Pre-Employment Drug Test. 

This is a Monday - Friday, 100% In-Office Position – Working remote is not an option.

8:00am/8:30am - 5:00pm

Crucial Link is recruiting for a direct hire  Inside Sales Representative for a client in the steel industry in  Medina, Ohio !

This opportunity is ideal for a motivated sales professional who enjoys building customer relationships, developing new business, and supporting customers in a manufacturing environment. If you have inside sales experience in metal or industrial 

Position Overview

The Inside Sales Representative will grow and maintain customer accounts for steel tubing products. Working closely with production, scheduling, shipping, and management, this person will prepare quotes, process orders, follow up on opportunities, and keep customers informed from initial inquiry through delivery.

The ideal candidate combines strong sales and customer service skills with attention to detail and the ability to learn technical product specifications.

Key Responsibilities

• Customer Engagement: Serve as a primary contact for new and existing customers, answering questions about tubing products, pricing, availability, and lead times.
• Business Development: Identify and qualify prospects, make outbound sales calls, and follow up on quotes to generate new business.
• Quoting and Pricing: Prepare accurate quotations based on customer specifications, material costs, production capabilities, and company pricing guidelines.
• Order Management: Enter and review purchase orders, confirming dimensions, wall thickness, grade, length, quantity, and delivery requirements.
• Account Management: Build lasting customer relationships, identify repeat business opportunities, and address concerns promptly.
• Production Coordination: Work with internal teams to confirm order requirements, communicate lead times, and provide updates on production and shipment status.
• Product Knowledge: Develop an understanding of the mill’s tubing products, manufacturing processes, tolerances, and end-use applications.
• Sales Performance: Meet established goals for sales, margins, quote follow-up, and account growth.
• Recordkeeping: Maintain accurate customer information, quotes, orders, and sales activity in the company’s CRM or ERP system.
• Issue Resolution: Coordinate with appropriate departments to resolve order discrepancies, delivery concerns, and quality questions.

Qualifications

• Ideally, 3–5 years of B2B inside sales experience in steel, tubing, metals distribution, or industrial manufacturing.
• Proven ability to develop new business while maintaining and growing existing accounts.
• Experience preparing quotations, processing orders, and managing multiple customer priorities.
• Ability to read and interpret product specifications; familiarity with steel tubing dimensions, grades, and tolerances is preferred.
• Strong communication, negotiation, and relationship-building skills.
• Proficiency with Microsoft Office, particularly Excel, and experience using CRM or ERP systems.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
• High school diploma or equivalent required; a degree in business, marketing, or a related field is a plus.

Key Competencies

• Customer Focus: Understand customer requirements and provide responsive, accurate service.
• Sales Drive: Pursue opportunities consistently and follow through to close business.
• Technical Aptitude: Learn tubing products and translate specifications into accurate quotes and orders.
• Teamwork: Communicate effectively with production, scheduling, quality, and shipping.
• Adaptability: Respond effectively to changing priorities and production schedules.
• Accountability: Take ownership of commitments, accuracy, and customer follow-up.

Compensation and Benefits

Compensation, incentive opportunities, benefits, and work schedule will be discussed during the interview process.