Technical Service Specialist - Volkswagen Germany (m/f/d)

Technical Service Specialist

At Axalta, we develop, manufacture and support innovative coating systems that protect and enhance products worldwide. For our Volkswagen customer site in Germany, we are looking for a Technical Service Specialist who will act as the technical interface between Axalta and the customer, ensuring flawless application, quality, and continuous improvement of our products in production.

Your Role

You will be responsible for the execution, monitoring, and optimization of Axalta product application at the customer plant, ensuring stable processes, high product quality, and strong technical collaboration with the customer.

Key Responsibilities

• Ensure strict compliance with Environment, Health & Safety regulations on site
• Provide technical direction and hands-on support to Axalta and customer teams regarding Axalta products and application processes
• Optimize application and process setups for best possible product performance
• Respond to complex technical questions and process-related issues
• Analyze product and process data and propose quality improvement measures
• Monitor and adjust product properties (e.g. viscosity, pH value) and application parameters as required
• Track key quality indicators (appearance, gloss, color measurement, etc.) and implement corrective actions
• Analyze product defects and document quality incidents
• Support the introduction of new Axalta products, including full technical documentation
• Represent Axalta in technical customer meetings
• Prepare accurate technical reports and demand-planning related data (forecast, consumption, stock levels)
• Manage material stock and ordering to ensure uninterrupted production
• Collaborate closely with Axalta and customer technical and manufacturing teams
• Take on additional reasonable responsibilities as required

Your Profile

• University degree (preferably in a technical discipline)
• Strong knowledge of EHS regulations
• Solid understanding of Axalta products and application methods
• Experience with coating measurement systems (e.g. WaveScan, color position, gloss, hardness)
• Proven experience in problem solving, root cause analysis, and color adjustments
• Strong communication skills across all levels of a customer organization
• Structured, self-motivated team player with a hands-on mindset

Mobility & Working Style

• Flexibility in working days and hours
• Willingness to travel as required

What We Offer

• A key technical role supporting one of Axalta's most important OEM customers
• A collaborative, international working environment
• Opportunities to grow your expertise within a global coatings leader

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.