Sales Specialist

Sales SpecialistSentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.The Sales Specialist is on the front lines in assuring our customers feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers' most valuable commodity, time. This especially skilled person is core to the overall financial health of each community by leasing available homes quickly to limit vacancy loss at the highest net rent. Sales Specialists are also responsible for marketing the property, preparing lease documents and screening prospective residents to qualify them.This is an in-person position located on-site of the property.What You'll Do:Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer serviceEstablish rapport with residents and guests so they always feel lovedOversee the daily leasing responsibilities of the community in accordance with company policies and standardsOversee and coordinate welcoming new residents and guestsAssist with office management and clerical tasksRecord and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed mannerComplete opening and closing proceduresComplete lease applications and assist with verification of application information; inform prospective residents of resultsInform maintenance team of any need for repair or cleaningMaintain and store documentation effectivelyLiaise with residents and guests to provide information and address their questions and concernsAdvertise available homes and conduct property tours as part of marketing activitiesProvide backup for Experience team and homeshare efforts related to guest check-ins and outsAccept rent payments, security deposits and other applicable feesFollow all local, city and federal regulationsMaintain compliance with Fair Housing requirements and all applicable laws, codes and ordinancesAssist in conducting market surveys and shop competitive communitiesPerform other related duties and assignments as needed and assignedSkills and Experience:High School Diploma or equivalent required; some college preferredMinimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience or a combination of accounting skills/education with customer service experience is preferredMust possess strong attention to detail and sales abilityDemonstrated ability to support and contribute to community teamStrong oral and written communication skillsGreat time management skillsStrong decision-making and problem-solving skillsComputer literate with capability in email, MS Office and related communication toolsWillingness to participate in training in order to comply with new or existing lawsDemonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problemAbility to work a flexible schedule, including evenings and weekendsCommunity Team Perks + Benefits:Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plansInvest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:Work in a space that includes indoor and outdoor spaces, with and without coveringMove throughout the property for extended periods of timeTransport boxes and equipment weighing up to 20 poundsCommunicate with other persons in the buildingObserve details in surrounding areas and on a screenIf you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.