HHR/Slot Attendant

Job Description

Job Description

Welcome to Revo Casino and Social House! 

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career. 

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel. 

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact. 

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference. 

Position Summary: 

As a Gaming Attendant, you will provide exceptional customer service and assistance to guests on the gaming floor, ensuring a smooth and enjoyable gaming experience. 

Essential Responsibilities:  

• Greet guests with a warm and welcoming attitude, assisting them with inquiries, directions, and general information about the casino.

• Provide exceptional customer service by addressing guest needs and concerns promptly and professionally.
• Gaming Machine Operation and Maintenance:
• Assist guests in using gaming machines, including HHR machines and electronic gaming devices, by explaining game rules, features, and functionalities.
• Perform routine maintenance tasks on gaming machines, such as refilling paper for ticket printers and troubleshooting minor technical issues.
• Verify identification and age eligibility for guests engaging in gaming activities.
• Assist in verifying and documenting large jackpot wins, ensuring proper payouts and adherence to casino policies and procedures.
• Maintain a clean and organized gaming area by regularly emptying ashtrays, disposing of trash, and keeping the gaming machines and surrounding areas tidy.
• Work collaboratively with other gaming attendants, casino staff, and supervisors to ensure a coordinated and efficient operation.
• Must maintain a positive and professional demeanor at all times

Position Qualifications: 

• High school diploma or equivalent; additional customer service training is a plus.
• Previous experience in customer service or a similar role.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong attention to detail and ability to perform tasks accurately under pressure.
• Ability to learn and navigate electronic gaming systems and equipment.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• HHR Attendant will be required to walk the floor throughout their shift to assist the guests properly.
• Must have basic computer skills.

Physical Requirements: 

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. 

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. 

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.