Supervisory Customer Services Specialist
US Government Jobs - Other Agencies
Supervisory Customer Services Specialist
As a Supervisory Customer Services Specialist, you will:
- Manage the A1 Research Room operations in the Archives I Building, supervising lower level supervisors and staff.
- Assist the A1 Textual Records Division Director and other staff with development of short- and long-range plans for the organization.
- Identify problems or situations that negatively impact the quality of researchers' experience in the research complex and take necessary steps to ensure immediate resolution.
- Develop strategies for the development of programs, policies, and procedures by interpreting existing NARA and R regulations, policies and procedures. In cooperation with division staff, develop and oversee implementation of customer satisfaction surveys pertaining to researchers' experiences at Archives I.
Vacancy posted 2 days ago
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