BMW Service Consultant / Advisor

Job Description

Job Description

Description:

Are you dependable, customer-focused, and ready to take your automotive career to the next level? BMW of Fort Walton Beach is looking for an experienced Automotive Service Consultant / Advisor to join our growing team.

As an authorized BMW dealership, we are committed to delivering an exceptional ownership experience through outstanding customer service, expert vehicle care, and industry-leading technology. Our team is built on integrity, professionalism, and continuous improvement, providing an environment where motivated individuals can thrive and build a rewarding career.

If you're passionate about helping customers and enjoy working in a fast-paced, performance-driven environment, we'd love to hear from you.

Responsibilities

• Greet customers promptly and schedule service appointments.
• Listen to and document customer concerns accurately.
• Create detailed repair orders and communicate repair needs clearly to technicians.
• Translate customer concerns into standard automotive repair terminology.
• Explain recommended repairs, maintenance services, and vehicle service history.
• Provide accurate estimates for repair costs and completion times.
• Maintain regular communication with customers throughout the repair process.
• Coordinate parts ordering and schedule follow-up appointments as needed.
• Resolve customer concerns professionally while ensuring complete customer satisfaction.
• Deliver an exceptional ownership experience that builds long-term customer loyalty.
• Meet dealership performance goals related to customer satisfaction, sales, and productivity.

Benefits

• Competitive compensation with performance incentives.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Ongoing BMW and dealership training opportunities.
• Career advancement within ZT Automotive.
• Employee discounts on vehicles, parts, and service.
• Supportive team environment with opportunities for long-term growth.

• Previous Automotive Service Advisor/Consultant experience required.
• BMW experience preferred but not required.
• Valid driver's license with a clean driving record.
• CDK and Xtime experience is preferred.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to thrive in a fast-paced dealership environment.
• Basic computer proficiency and ability to learn dealership software.