Specialist, Technical Support
$9 - $24.7 per hourSchool District of Lee County
Qualifications MINIMUM QUALIFICATIONS:
- High School diploma or equivalent.
- Two (2) years of experience in computer support or a related field.
- Associate's degree.
- Advanced industry certifications in computer repair or equivalent.
- Clear and concise oral and written communication skills; organizational and management skills.
- Knowledge of industry-standard networking technologies, procedures, and methodologies.
- Knowledge of pertinent regulations, policies, and procedures for the functional area of assignment.
- Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention.
- Knowledge of and experience with industry-standard equipment, materials, practices, computers, and applications.
- Ability to professionally and effectively respond to customer needs and requests for service or assistance.
- Ability to efficiently work independently with minimal direction or direct oversight.
- Ability to complete industry standard technical certifications including CompTIA A+, Network+, Security+, or equivalent.
- Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner.
- Use industry-standard tools to install, manage, update, and maintain computer hardware and software.
- Assist educators in planning for and use of technology in the instructional program.
- Manage the implementation of standard inventory, maintenance, and disaster procedures for resources.
- Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.
- Recommend budget requirements and provide purchase order information for school technology planning.
- Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
- Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies.
Vacancy posted 4 days ago
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