Shift Leader / Experience Lead

Team Player

Benefits: Bonus Opportunity, Free Membership, Employee Discounts, Opportunity for Advancement

Leadership & Team Support

• Lead team players during shifts when the AM or GM is not present, ensuring all tasks are completed accurately and on time.
• Support the AM and GM by reinforcing expectations, delegating tasks, and modeling excellent service and professionalism.
• Provide on-shift coaching to team members to improve performance, product knowledge, and operational execution.
• Assist with training new team players to ensure competency in service standards, safety, and club procedures.
• Foster a positive, inclusive environment that aligns with Absolute Recomp's Core Values.

Retail Responsibilities

• Serve as the primary retail lead during shifts, ensuring merchandising accuracy, product presentation, and cleanliness.
• Coach team players on retail sales expectations, product knowledge, and supplement flows.
• Maintain inventory accuracy by communicating low stock or discrepancies to the AM or GM.
• Uphold retail standards that reflect the Absolute Recomp brand.

Member Experience

• Deliver a welcoming, high-energy experience for all members and guests.
• Support team players in providing consistent, positive engagement at the front desk and retail areas.
• Address basic member questions or concerns and escalate complex issues to the AM or GM.
• Promote member satisfaction by ensuring service and cleanliness exceed expectations.

Operations & Performance Execution

• Execute daily club operations, including task lists, cleanliness standards, and service expectations.
• Conduct walk-throughs of the club to identify areas needing attention and assign tasks accordingly.
• Maintain operational accuracy, including checklists, shift responsibilities, and adherence to policies.
• Support the AM and GM in monitoring KPIs and providing feedback on shift performance.
• Ensure all team players follow safety, cleaning, and service procedures throughout the shift.

Facilities & Maintenance Support

• Assist with reporting maintenance needs, cleanliness issues, and equipment concerns during shifts.
• Provide timely communication to leadership regarding urgent facility or service issues.
• Support the team in keeping all areas of the club clean, functional, and member ready.

Additional Responsibilities

• Maintain awareness of shift needs and adjust tasks to support high service levels.
• Uphold all company policies and guidelines consistently.
• Communicate shift updates, concerns, or incidents to the AM and GM promptly.
• Assist with community engagement or club events when scheduled.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team player for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation: $17.00 - $20.00 per hour