Jet Center - Airport Concierge

Jet Center Concierge

The Jet Center Concierge serves as the primary point of contact for private pilots, members, and guests. This role ensures efficient operations and a high level of service for all arrivals and departures at the Resort Jet Center.

Key Responsibilities

• Guest Service: Greet and assist guests in person and by phone; manage service requests and resolve issues promptly.
• Flight Coordination: Schedule arrivals and departures using aviation software; monitor email and radio communications.
• Transaction Processing: Handle fuel sales, service tickets, and payment transactions accurately.
• Operations Support: Assist with fuel inventory tracking for aircraft and vehicles.
• Safety Compliance: Complete required safety training and follow all FBO procedures and protocols.
• Facility Standards: Maintain a clean, organized, and professional lobby and front desk area.
• Coordination: Work with resort departments to support guest needs from arrival through check-in.

Qualifications

• Minimum age of 21
• Valid driver's license with acceptable driving record
• High school diploma or equivalent
• Professional appearance and adherence to uniform standards
• Prior customer service or hospitality experience preferred

Required Skills

• Strong customer service and problem-solving abilities
• Attention to detail and ability to work in a fast-paced environment
• Proficiency with Microsoft Office and point-of-sale systems
• Ability to work weekends and holidays as needed
• Ability to stand for extended periods and lift up to 50 lbs

Benefits (Full-Time)

• Medical, dental, and vision insurance
• 401(k) with employer match
• Life and disability insurance
• Paid time off and holidays

Additional benefits may include housing assistance, transportation, discounted meals, and access to select resort amenities.