Education Specialist - Hair Color & Care

Position: Education Specialist - Hair Color & Care Location: Corona, CA Job Id: 367 # of Openings: 1 Position: Education Specialist, Hair Color & Care Product Education, Innovation & R&D Department Product Innovation Reports To Product Development Director Direct Reports Product Evaluator(s) Location Corona, California / Hybrid as appropriate Position Summary The Education Specialist supports product education, innovation, brand alignment, and launch readiness across Developlus hair color and hair care products. This position serves as a product and education resource for Product Development, Marketing, Creative, Sales, Digital Commerce, Customer Experience, retail partners, field teams, and consumer-facing education initiatives. The role combines professional beauty education, product knowledge, project coordination, educational content development, and cross-functional communication to support accurate, consistent, and brand-aligned product education. The ideal candidate combines a strong understanding of mass and masstige beauty trends, hair color science, consumer behavior, and retail dynamics with exceptional communication, training, and leadership skills. This individual plays a critical role in supporting product innovation, product launches, educational content development, digital commerce initiatives, retailer partnerships, and ensuring a consistent, elevated brand experience across all consumer touchpoints. Supervisory Responsibilities May provide day-to-day direction, coaching, and education support to Product Evaluator(s), field educators, vendors, agencies, or other project contributors as assigned. Coordinates tasks, timelines, and follow-through across education, creative, product testing, and launch-readiness workstreams. Essential Duties and Key Responsibilities Serve as a primary point of contact for product education, creative education assets, and education-related requests, ensuring technical accuracy, brand alignment, and timely follow-through. Maintain in-depth knowledge of Developlus hair color, hair care, styling, ingredients, technologies, application techniques, claims, usage instructions, and competitive positioning. Create, update, organize, and maintain educational materials, including PowerPoint presentations, training guides, class flyers, virtual class thumbnails, product tutorials, FAQs, troubleshooting guides, knowledge-base resources, and show- or event-specific education assets. Review education checks, training content, product communications, and consumer-facing assets for accuracy, completeness, approved claims, usage guidance, and brand consistency. Partner with Key Account Management, Sales, Marketing, Creative, Digital Commerce, Customer Experience, Product Development, Public Relations, and cross-functional teams to develop and distribute cross-department educational handouts and product support materials. Coordinate product testing initiatives for field education in collaboration with Product Development, including shade evaluations, consumer or user feedback, launch readiness, and education recommendations. Support product innovation by sharing consumer insights, professional beauty trends, competitive activity, application feedback, and education opportunities with Product Development and Marketing. Develop and deliver education programs for retail partners, beauty advisors, field sales teams, customer service teams, brand ambassadors, influencers, stylists, and internal teams. Conduct virtual and in-person training sessions, workshops, product demonstrations, retailer education events, trade shows, beauty expos, and consumer-facing education experiences as needed. Develop scripts, talking points, product education narratives, and content-shoot support materials using internal tools to support education, brand storytelling, launch campaigns, and social or digital content. Collaborate with content, creative, marketing, and digital teams to edit, caption, upload, organize, and prepare YouTube or other educational videos for launch readiness. Translate technical product information into clear, consumer-friendly messaging for brand websites, retailer platforms, digital commerce content, social content, and product support materials. Review and update digital product education materials, FAQs, product pages, and retailer education content quarterly or as needed to maintain accuracy. Serve as a technical education resource for customer service teams by supporting product knowledge, technical inquiries, escalation paths, FAQs, troubleshooting guides, and knowledge-base resources. Support influencer partnerships, brand ambassador education, product launch campaigns, retailer activations, distributor shows, trade shows, educational conferences, and brand events. Gather feedback from consumers, retailers, customer service teams, field teams, educators, and cross-functional partners to identify opportunities for product, training, and education improvements. Monitor beauty, hair color, hair care, consumer, retail, and digital education trends to identify opportunities for innovation, differentiation, and stronger product education. Conduct competitive reviews of products, claims, ingredients, technologies, education programs, retailer initiatives, and consumer engagement strategies. Requirements Professional beauty education experience required. Strong product knowledge in hair color, hair care, beauty education, salon or retail education, product training, or related professional beauty categories. Strong project management skills, including the ability to manage timelines, coordinate tasks, prioritize workstreams, track details, and ensure follow-through. Excellent written, verbal, presentation, facilitation, and storytelling skills, with the ability to clearly convey information to technical, creative, retail, field, customer service, and consumer audiences. Strong attention to detail and ability to review education materials, product communications, claims, instructions, and assets for accuracy and brand alignment. Outstanding collaboration skills, with the ability to build effective working relationships and partner with stakeholders at multiple levels across departments. Proficiency with Microsoft Office, including Outlook, Excel, PowerPoint, and Word. Proficiency with collaboration and file-sharing platforms such as Teams, SharePoint, or comparable tools. Ability to work confidently with multiple internal partners, vendors, agencies, retail partners, influencers, content creators, and cross-functional teams. Strong problem-solving ability, proactive mindset, and capacity to anticipate team needs, identify gaps, and support smooth workflow operations. Ability to support virtual and in-person education, events, product demonstrations, trade shows, and launch activities as business needs require. Ability to translate technical product information into clear training, consumer, customer service, retail, and digital education materials. Ability to solve practical problems, evaluate education gaps, anticipate project needs, and recommend clear next steps. Ability to review technical, creative, and consumer-facing information for accuracy, consistency, and alignment with approved product claims and brand messaging. Ability to manage multiple priorities, adapt to changing launch timelines, and exercise sound judgment when coordinating across departments. Education/Experience Bachelor's degree in Marketing, Education, Cosmetic Science, Business, Communications, or a related field preferred. Current professional cosmetology, professional beauty, or other applicable beauty industry license required if required by business need, state law, or assigned education activities. Five or more years of experience in beauty, hair color, hair care, cosmetics, product education, brand training, professional beauty education, retailer education, product development support, or related fields preferred. Experience developing and delivering training programs, presentations, educational content, digital learning resources, product launch support, and consumer-facing education materials. Experience with mass, masstige, professional beauty, salon, retail, or specialty beauty channels preferred. Experience supporting product launches, retailer education, influencer programs, social or video content, digital commerce content, and consumer engagement initiatives preferred. Experience with retailers or channels such as Sally Beauty, Ulta Beauty, Walmart, Target, CVS, Walgreens, distributor shows, or salon channels is highly desirable. Physical Demands While performing the duties of this job, the employee may be required to sit, stand, walk, speak, hear, use hands and fingers, operate a computer, view screens for extended periods, work in salon and lift or move materials commonly used for product education, training, events, or office work. The position may require occasional travel, standing during demonstrations or events, and setup or handling of education materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This role is based in Corona, California, with hybrid work as appropriate and as approved by company policy. Work is generally performed in an office, hybrid, training, event, retail, trade show, or product education environment. The employee may interact regularly with cross-functional internal teams, vendors, retailers, agencies, educators, influencers, content teams, and customer-facing partners. Travel may be required up to approximately 10% to support retailer meetings, training events, trade shows, distributor programs, product launches, education initiatives, and consumer-facing events. #J-18808-Ljbffr Developlus Inc