Restoration Service Team Lead

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

About CRDN:
CRDN Team Crouch is a leading expert providing restoration of textile, electronics, art, and other contents due to fire, smoke, water, or other damage. We own and operate our own plants, warehouses, and all work is done on our premises. We are proud to be a supplier to every major homeowner's insurance company that offers coverage in Texas, Arkansas, and Tennessee. We are one of a select group of dry cleaners committed to rigid standards of excellence and a full range of services. Our mission is to provide top-tier restoration services with a focus on customer satisfaction, reliability, and cutting-edge technology.

Job Overview:
CRDN of the Midsouth is seeking a dynamic and self-motivated Restoration Team Lead to join our growing team. The Restoration Team Lead is responsible for overseeing and coordinating restoration projects, ensuring quality workmanship, safety compliance, and timely completion. This role involves supervising field technicians, managing project logistics, and maintaining communication with homeowners.

Job Requirements:

• Must be 18 years of age or older
• Must have a valid driver’s license and be insurable
• Must be able to lift up to 50lbs
• Must be comfortable working in challenging environments following fire, water or wind damage
• Restoration experience: 1 year preferred
• Must speak English and Bi-lingual is a plus

Qualifications:

• Ability to multitask and prioritize in a fast-paced environment
• Team player
• Excellent time management and communication skills to ensure efficiency
• Ability to work independently without supervision
• Enthusiastic as well as empathetic to the homeowners situation
• Strong customer service/people skills
• Detail oriented
• Ability to take direction and formulate a team plan

Responsibilities:

• Lead and manage a team of CSRs on pack out, pack backs and deliveries.
• Reports directly to Project manager and communicates all issues and changes to them
• Ensure timely and efficient completion of field service tasks
• Follows all procedures and guidelines per training protocols
• Attends and participates in daily WIP meetings
• Communicates professionally and builds a relationship with homeowners
• Foster a culture of continuous learning and improvement within your team
• Follow written instructions specific to each job and lead your crew to success
• Correctly prepares all paperwork for signatures from homeowner and turns all documentation in to the production manager at the completion of the job
• Take photos to document preexisting conditions
• Manages deliveries to make sure that all boxes and items are placed back into the correct room and technology is used to do so
• Manage and maintain a clean and organized appearance of vehicle, equipment, material and consumables on job site and warehouse at all times

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person