Performing Loan Consultant

Job Description

Job Description

Description

Newrez is one of the largest mortgage lenders and servicers in the U.S., operating under the Newrez and Shellpoint brands.

Onsite 5 days a week in Tempe, AZ

Handling both inbound and outbound calls in a fast‑paced call center environment. Consultants will speak with homeowners who are past due on their mortgage, identify the reason for delinquency, and work with them to set up customized payment plans to bring their loan current. They'll also assist inbound callers with general mortgage servicing questions, process payments, and refer eligible customers to refinancing teams when appropriate. Throughout the day, documentation of interactions, meet performance goals, follow compliance standards, and represent the company professionally while delivering a high level of customer service.

***CUSTOMER POSITION DESCRIPTION***

Primary Function

The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center. The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.

Our Performing Loan Consultant team is the face of our organization, and we are interested in hiring individuals that are fully committed to providing exceptional customer service.

Principal Duties

Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.

Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.

Develop workable payment solutions that satisfy both our clients/investors and our company.

Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.

Process homeowners’ mortgage payments.

Offer and refer eligible homeowners for refinancing opportunities to the Originations department

Arrive at work on-time for all shifts. Reliable transportation to work or comply with requirements for remote work policy.

Achieve company performance goals.

Take part in continuous training in company policies/procedures and industry regulations.

Consistently represent the company in a positive and professional manner.

Performs related duties as assigned by supervisor.

Education and Experience Requirements

College degree preferred, High-school diploma (or equivalent) required.

Over 1 year of collections experience (preferred, but not required).

Knowledge, Skill and Ability Requirements

English fluency.

Outstanding negotiation and telephone communication skills.

Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).

The ability to maintain professional conduct with people of any mood or personality type.

Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.

The ability to safeguard confidential customer and company information.

A solid work ethic, high integrity, a positive attitude, and strong attention to detail.

The ability to follow instructions but work with minimal direct supervision.

Excellent keyboard skills.

Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).

Spanish or bilingual is a plus.

Sales experience a plus

Skills

Customer service, Call center, Microsoft office, financial services, mortgage, collections customer service

Top Skills Details

Customer service,Call center,Microsoft office

Additional Skills & Qualifications

Financial experience and call center experience is a very nice to have, but not required. We need professional and reliable people whoa are eager to work. People with one or two years experience work out well.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.