Associate Community Manager, 950 Tennessee

Job Description

Job Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detail-oriented, communicative, and personable professional to join our team as an Associate Community Manager at 950 Tennessee in San Francisco, CA.

Who We Are

Property Management Professionals  (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. 

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades. 

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at visit our social media platforms: 

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement  

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description : The Associate Community Manager will assist the Community Managers with multiple administrative responsibilities and duties.

Responsibilities

• Provide extraordinary customer service to residents, guests, Board Members, and vendors, addressing inquiries and concerns expeditiously.
• Assist the Portfolio Manager with various on-site management tasks and duties as assigned.
• Assemble and disseminate Board Packets no less than 7 days before Board Meetings (or as directed by the Board). This shall include hand-delivering sealed Board Packages to site Board Members.
• Post meeting agendas and notices to meet civil code deadline requirements.
• Attend Board Meetings, gaining experience in conducting meetings, and facilitating discussions and decision-making.
• Updated documents, including meeting agendas, meeting minutes, accepted financial statements, and current insurance policies.
• Coordinate and communicate with third-party vendors, facilitating seamless collaboration.
• Prepare engaging monthly newsletters to keep the community informed and connected
• Proactively reach out to owners regarding any non-compliance or delinquency matters.
• Support the architectural application process, which shall include accepting applications, routing them to the association's Architectural Committee and/or Board of Directors, and monitoring the review calendar to ensure timely responses.
• Generate, manage, and oversee resident work orders and service requests, actively tracking progress and updating relevant parties.
• Conduct thorough violation inspections no less than twice monthly, maintaining community standards and enforcing regulations.
• Join the Portfolio Manager on monthly vendor walks (landscape, janitorial, etc.) to review performance and discuss expectations.
• Perform any additional tasks assigned by the Portfolio Manager or the Board of Directors.
• Assist the Portfolio Manager in the vendor Request for Proposal (RFP) process, preparing the comparative analysis matrix and gaining exposure to the RFP process.
• Assist the Portfolio Manager in handling escalated resident calls.
• Lead strategic initiatives to boost community participation and collaboration.
• Cultivate relationships with key community influencers, advocates, and stakeholders to amplify impact.
• Pursue ongoing training and development, and continuously seek opportunities for professional growth. 
• Handle other duties as assigned by the Portfolio Manager

Requirements

• 4 Year College Degree preferred but not required
• 1-2 Years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Knowledge, Skills, and Abilities

• Excellent computer abilities to navigate our care systems, as well as the Microsoft Office
• Strong problem-solving skills
• Basic data-entry and typing skills
• Basic mathematical abilities
• Stable employment record
• Regular, predictable attendance
• Ability to effectively communicate in a respectful and positive manner

The employee must be able to:

• Stand and walk for  extended periods throughout the workday. 
• Frequently bend,  stoop, kneel, crouch, climb, reach, twist, and squat. 
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment. 
• Lift, carry, push, and pull up to 50 pounds on a regular basis. 
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment. 
• Work both indoors and outdoors in varying environmental conditions. 
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.

PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws.