Client Service Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description About the Role Join a team that plays a critical role in supporting the onboarding, administration, and servicing of Personal Trust and Agency accounts within Wealth Management. As a Personal Trust New Account Onboarding Specialist, you will partner with Private Wealth Advisors and internal business partners to facilitate the opening and maintenance of fiduciary and investment management accounts while ensuring accuracy, compliance, and a high-quality onboarding experience. This is an operations-focused, internal-facing role with no direct client communication. You\'ll work alongside a team of specialists who support a wide variety of account types and collaborate across multiple business areas to move accounts through the onboarding process efficiently and accurately. What You\'ll Do - Support the onboarding and administration of new fiduciary and investment management accounts (IRAs, Charitable, Entity, Agency, Trust and Estate accounts, etc.) - Review account requests and documentation for completeness, accuracy, and compliance with requirements. - Prepare account opening agreements and onboarding documentation. - Coordinate with internal partners throughout the onboarding lifecycle. - Monitor account requests through multiple workflows, systems, and approval stages. - Perform quality reviews before onboarding packages are transferred to account-opening teams. - Complete account maintenance and recode requests for existing accounts. - Help administer a variety of account types, including Trust, Estate, Agency, IRA, Charitable, Entity, and other fiduciary accounts. - Ensure account administration aligns with governing documents, applicable state statutes, and company policies and procedures. - Support risk management activities and maintain compliance with corporate and regulatory requirements. - Meet established service-level expectations while maintaining a high level of accuracy and quality. Basic Qualifications Three years or more of related experience Preferred Skills/Experience Bachelor\'s degree Personal trust, wealth management, trust, fiduciary or related financial services experience - Experience supporting account onboarding, account administration, or financial operations. - Familiarity with trust, estate, agency, investment management, retirement, or charitable account administration - Knowledge of or the ability to quickly learn custody operational functions, systems, procedures, various products and/or services, for assigned area(s) - Strong attention to detail and commitment to accuracy - Ability to multitask and meet established deadlines in a dynamic work environment - Exhibits analytical, problem-solving, decision-making, and organizational skills - Exhibits customer relation skills, interpersonal, and verbal and written communication skills - Understanding of regulatory and accounting principles which directly affect Wealth, Corporate, Commercial, & Institutional Banking business lines and clients - Proficient in Microsoft Office applications, preferably Excel Location Expectations This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That\'s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $75,820.00 - $89,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr