Ocean Import Specialist

Ocean Import SpecialistRevolutionize the logistics industry as an Ocean Import Specialist at DHL Global Forwarding. Join our dynamic team and be at the forefront of innovation, digitalization, and solutions-driven approaches that cater to our customers' every need.You will play a pivotal role in managing the movement of ocean import shipments, you'll be the driving force behind unrivaled customer satisfaction. Through proactive communication and seamless collaboration with stakeholders, you'll navigate transport exceptions with finesse, delivering swift and effective solutions that help minimize disruptions.Key ResponsibilitiesCustomer Centricity:Provide exceptional customer service, surpassing expectations and promptly resolving incidentsCultivate enduring customer relationships, understanding their needs and serving as their advocateGo beyond simply highlighting transport exceptions by working with Subject Matter Experts, preparing creative customized solutions to keep our customers' cargo movingCollaborate seamlessly with internal and external teams to address customer concerns effectivelyMaster our innovative products and services, offering demonstrations and training as neededIdentify opportunities for account growth and collaborate with sales for rate renewals and upsellingStay updated on industry trends through trade teams and internal callsDigitalization and Technical Tasks:Promote and leverage DHL's digital suite to enhance customer satisfaction and reduce churnTake ownership of transport orders, ensuring timely delivery of shipments to the final customerOptimize booking processes to ensure efficient import operationsPrepare and distribute import documents to counterparts (carriers, consignees, suppliers), validating as neededAssign tasks to the GSC support functions and monitor performancePerform IT systems related tasks to provide up to date information on shipmentsFile Ownership, Finance and P/L:Take full ownership of your files and their financial performance. You are the single point of contact for our internal network and our customers with regards to your filesContinuously drive GP Maximization by finding cost efficient transportation solutions, leveraging upselling opportunities and minimizing revenue leakageSkills / RequirementsStrong understanding of Ocean Import regulations and documentation is preferredEnthusiasm for building deep and lasting connections with our customersProactive and solution-oriented mindset, always demonstrating a "can do" attitudeAbility to resolve issues related to product movement and proactively communicate with the customerStrong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferredProficiency in Microsoft Office, including Outlook, Teams, Word, and ExcelHighly desirable, but not required, experience using the CargoWise systemPay Range: $27.50 - $36.66/hr. (Based on Experience)Benefits (All Non-Union Employees):Compensation: Competitive base salary plus role dependent performance-based incentives.401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.Vision: Optional coverage for exams, frames, and contacts.Dental: Optional coverage for preventive, basic, and major services.Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.Why Join DHL Global Forwarding?At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Work AuthorizationApplicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.