Manager

Manager Job Summary

Urban Air Adventure Park is gearing up to ACTIVATE AWESOME. We are seeking a highly-motivated candidate to support our vision. In this role, the Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

Responsibilities

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level

Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs

Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience

Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity

Select, develop staff and trainers for more responsibility or internal promotability into a leadership program

Ensure execution of all employee recognition and incentive programs as directed.

Assist with inventory and controlling expenses

Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections

Maintain a safe, clean and secure environment for all guests and staff

Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies

Other duties as assigned

Qualifications

Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)

1+ year supervisory or management experience required

Ability to pass a thorough background check

CPR/First Aid Certification is preferred

Brand Ambassador and Culture Champion!

Demonstrated ability in developing team members in areas of responsibility

Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!

Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)

Professional grooming and conduct must be constantly displayed to set an example for staff

Ability to enthusiastically interact with others

Adaptability, flexibility, general enthusiasm for the business

Strong communication skills; ability to write and verbally communicate in a clear and concise manner

Willing to learn and adapt to changes or challenges

Ability to establish working relationships with all employees, management, and vendors

Exercise good judgment in decision making

Appreciation of diversity (thought, ethnic, gender, etc.)

We work when others play! Must be able and willing to work weekends, evenings and holidays

Additional Requirements

Ability to lead, motivate and empower Team Members

Ability to align Team Members with Urban Air culture by balancing seriousness and having fun

Ability to take initiative

Excellent interpersonal and communication skills

Ability to recognize problems and problem-solve

Ability to set goals and convert plans into action

Ability to see patterns in performance and strategize solutions

Exercise good judgment in decision making

Open to feedback and self-improvement

Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism

Serve as a role model by demonstrating and upholding Urban Air policies and standards

Physical Requirements

Work days, nights, and/or weekends as required

Work in noisy, fast-paced environment with distracting conditions

Move about facility and stand for long periods of time

Lift and carry up to 30 pounds