SENIOR CLERK

Senior Clerk

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Your Specific Responsibilities:

Summary: The incumbent performs varied and diverse duties requiring basic knowledge of office management systems and procedures under the supervision of the Operation Management Consultant I. Clerical duties may be assigned in accordance with office procedures and include a combination of registration of clients, scheduling appointments, answering telephones, appointment/eligibility reminder calls, data entry, typing or computer processing. Operating office machines, filing, verifying insurance coverage, determining program eligibility. Has good rapport with peers and clients, positive attitude, flexible with work assignments, approachable and accepts changes readily as evidenced by lack of substantiated complaints/confrontations with staff and clients. Promotes the department as a positive caring community organization through courteous behavior toward all clients and co-workers. Adheres to established Health Department policies and procedures. Provides day-to-day patient registration and or billing support to a health center clinic by:

Registration: Registers clients, completes necessary forms, ensuring accurate and up-to-date data for demographic, insurance and financial information is entered into the HMS and other FDOH-Polk approved databases. Collects/input client's information in the HMS Electronic Record, verifies the required eligibilities i.e. financial, insurance, etc., and obtains authorizations as required. Schedules and confirms appointments (telephonically), and reviews next day's appointment logs, answers telephones, complete appointment/eligibility reminder calls in accordance to policy. Performs receptionist/clerical duties. Clients will be checked in timely in accordance to the schedule and or arrival times. Superbills will be completed accurately. Clients will be checked-out and follow up appointments will be scheduled in accordance to the scheduling templates and guidelines in HMS. EHR documents will be scanned daily using the correct naming convention, client identifier placed on documents and save to the correct place (i.e. clinical or document). Scanned documents will be reviewed to ensure they are legible in the HMS system.

OR Biller: Accurate entry(s) into HMS client services including coding recorded from the Superbills for self-pay clients. Review all Superbills daily prior to processing to include forwarding back to the responsible party(s) for corrections as needed. All self-pay encounters input daily in accordance to policy. Collection of payment for past and present balances, cash or credit cards. Schedules and confirms appointments (telephonically), and reviews next day's appointment logs, answers telephones, complete appointment/eligibility reminder calls in accordance to policy. Performs receptionist/clerical duties. Utilize daily Change Health, FL FMMIS, FL Medicaid Web Portal, FL Shots, CareScope, Availity, and FL System, to complete Insurance Eligibility, Specialty program registrations in accordance to policy Enters all demographic information into the Florida Shots, CareScope, F system as required. Enters client shot history into the Florida Shots system. Assembles immunizations' records, verifies eligibility, and obtains authorization, as required. Complete timesheet using the People First system. Inputs staff EARS within required time frame. Complete all mandatory trainings as required. Maintains proficiency with software applications/programs and other office equipment commonly used by the department (i.e. HMS, FMMIS, Outlook, Word, Excel, copier, shredder, fax, label maker, printer). Assists with other duties as directed. Travels and performs other related duties. Attends approved training and enters EARS data every Thursday by COB. The incumbent will be required to use his/her personal vehicle. Due to clinic demands and high patient volume, incumbent might sometimes be required to work beyond regular hours.

Required Knowledge, Skills, and Abilities:

Ability to operate commonly used office equipment such as computers, printers, fax machine, label maker, paper shredder. Ability to use Microsoft Office products (Outlook, Excel, Word, Access, PowerPoint). Knowledge of general office procedures and practices. Knowledge of correct grammar usage. Knowledge of basic arithmetic. Ability to prepare reports and correspondence. Ability to plan, organize and coordinate work activities. Ability to develop and implement office procedures. Ability to follow instructions. Ability to review data for accuracy and completeness. Ability to perform basic arithmetical calculations. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Ability to obtain information from FMMIS (Florida Medicaid Management Information System).

Qualifications:

Valid Florida Class E Driver's License

Other job-related requirements for this position:

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Where You Will Work: Lakeland FL, The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit .