Senior Quality Assurance Analyst

SummaryPerforms quality control audits to evaluate accuracy and effectiveness of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc. Identifies problems, analyzes cause and effect, and makes recommendations for improvements.DescriptionLocationThis role is full time M-F 8am-5pm, onsite at our Myrtle Beach, SC location.Government Clearance : This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.SCA Benefit Requirements : BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.What You Will Do:Conducts focused quality audits across various operations functions to ensure quality standards, procedures, and methodologies are being followedDocuments findings of analysis and prepares recommendations for implementation of new systems, procedures, or organizational changes to reduce errorsIdentifies areas of weakness and communicates recommendations on changes and improvements to training materialsProvides feedback to management on errors detected, ensures errors are resolved, and provides long-range solutions to causesDevelops and implements a quality control and improvement program based on targets identified through the quality reviewsMonitors and evaluates the implementation of corrective action plansCompiles data, provides feedback, and generates reports for operations and/or training areas on quality performanceTrain new employees and remains current with all guideline changes, work instructions, etcWrites or assists in writing desk procedures and training materials for departments.Provides assistance with special projects such as testing for new business implementation or system changes, reviewing change requests, interpreting department workload, statistical reports, assisting co-workers, etc.To Qualify for This Position, You Will Need:Required Education: High School Diploma OR equivalentRequired Work Experience : 1 year of related claims processing, customer service, auditing, training, analysis or operations experience. 2 years of experience performing quality auditsRequired Software and tools: Microsoft OfficeRequired Skills and Abilities: Strong analytical, presentation, customer service, persuasion, and organization skills. Strong business math proficiency. Able to document problems and assist in their resolution. Able to document processes and identify areas for improvement. Strong written and verbal communication skills.What We Can Do for You:401(k) retirement savings plan with company matchSubsidized health plans and free vision coverageLife insurancePaid annual leave – the longer you work here, the more you earnNine paid holidaysOn-site cafeterias and fitness centers in major locationsWellness programs and healthy lifestyle premium discountTuition assistanceService recognitionIncentive PlanMerit PlanContinuing education funds for additional certifications and certification renewalWhat to Expect Next:After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.Equal Employment Opportunity StatementBlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.If you need special assistance or an accommodation while seeking employment, please email View email address on click.appcast.io or call View phone number on click.appcast.io with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. 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