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SWITCHBOARD OPERATOR (3:00pm - 11:00PM) Part Time

Innovation At Work

Telephone/Switchboard Operator

Position Summary: The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.

Essential Duties and Responsibilities:

  • Answer all incoming internal and external calls promptly and professionally
  • Operate computerized switchboard and paging systems
  • Route patient, staff, and public inquiries appropriately
  • Respond to emergency calls, alarms, disaster codes, and 911 notifications
  • Announce emergency codes using public address and paging systems
  • Maintain call logs, incident records, and ward information
  • Assist callers with placing outgoing calls
  • Monitor alarm systems and emergency communication equipment
  • Provide calm, professional service to distressed or difficult callers
  • Use Microsoft Outlook, Word, and Excel for reporting
  • Comply with HIPAA, VA policies, and security requirements

Requirements:

  • High school diploma or Associate Degree
  • 12 years of call center or telephone operator experience
  • Medical terminology knowledge preferred
  • Strong communication and customer service skills
  • Ability to pass background check and security clearance
  • HIPAA and VA training required (provided)

Work Environment:

  • On-site medical facility
  • Rotating shifts; no permanent shift assignments
  • VA-provided equipment
Vacancy posted 3 days ago
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