General Manager

Position Summary

The General Manager (GM) is a high-performing manager who has demonstrated exceptional operational execution, leadership, and business performance within their home location and has been entrusted with additional regional responsibilities to support multiple restaurant locations.

This role serves as an extension of the Director of Operations by providing operational support, leadership development, accountability, and execution oversight across multiple locations. The GM partners closely with their management teams and the Director of Operations to drive operational consistency, improve business performance, and reinforce Twin Peaks brand standards.

The GM is expected to lead by example, maintain a high-performing home location, and serve as a mentor and operational resource within their assigned region.

Key Responsibilities

Home Store Leadership & Operational Excellence

• Maintain ownership and accountability for the overall performance of the assigned home location.
• Ensure all Twin Peaks brand standards, operational expectations, and financial goals are consistently achieved.
• Maintain high execution standards in guest experience, food quality, cleanliness, staffing, and operational discipline.
• Ensure home store remains fully staffed and operationally stable.

Operational Support

• Support the Director of Operations with oversight and execution across assigned locations.
• Assist management teams in improving operational performance and accountability.
• Conduct operational visits and follow-up reviews to validate execution of company standards and initiatives.
• Identify operational gaps and partner with leadership teams to implement corrective action plans.

Leadership Development & Mentorship

• Mentor Assistant General Managers, Assistant Managers, and Managers in Training through one-on-one coaching, development planning, and succession initiatives.
• Support leadership development programs and assist in preparing Assistant Managers for future General Manager roles.
• Foster strong mentoring relationships and promote leadership accountability throughout the region.
• Partner with the Regional Training Coordinator to ensure consistent execution of all training programs.

Training & Brand Standards Validation

• Validate execution of all front-line training programs, including:
• Heart of House (HOH)
• Front of House (FOH)
• Support Staff
• Bar Training
• Door Training
• Certified Trainer Programs
• Ensure training standards are consistently executed across all assigned locations.
• Reinforce operational discipline and adherence to company procedures and standards.

Operational Audits & Compliance

• Conduct DNA audits and operational evaluations, including action planning and follow-up accountability.
• Perform Director of Operations visit checklists and non-negotiable audits.
• Ensure audit recaps, action plans, and follow-up documentation are completed and submitted within required timelines.
• Support EcoSure readiness and validate corrective actions for audit deficiencies.

Business Performance & Financial Oversight

• Assist with operational and administrative responsibilities across the assigned region, including:
• Labor scheduling reviews
• Decision Logic reporting
• Peaks Point reporting and training metrics
• Staffing and recruiting analysis
• P&L review and financial accountability
• Local Store Marketing (LSM) support
• Support inventory procedures and validate inventory execution and accuracy.
• Partner with leadership teams to improve financial performance and operational efficiency.

Performance Metrics & Accountability

• Maintain performance standards required for General Manager eligibility, including:
• KPI Rating of 3.0 or above
• Peaks Point training completion of 90% or above
• EcoSure scores above the company average
• DNA audit scores of 85% or above
• Maintain a fully staffed and operationally sound home location.
• Ensure the assigned Assistant General Manager has completed management development requirements.

Reporting Structure

• Report To: Director of Operations

Qualifications

• Proven success as a high-performing General Manager within the Restaurant Industry.
• Thorough knowledge of operating systems, procedures, standards, and company policies.
• Strong leadership, coaching, and development skills.
• Strong business acumen and financial decision-making abilities.
• Proven ability to mentor and develop management teams.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities across multiple locations.
• Problem-solving mindset with focus on operational and financial results.

Skills & Competencies

• Operational leadership and accountability
• Leadership development and coaching
• Financial and business acumen
• Strong organizational and communication skills
• Ability to drive execution and follow-through
• Conflict resolution and problem-solving abilities

Work Environment

• This position operates primarily in a restaurant environment.
• The role includes both day and night responsibilities based on business needs.

Physical Demands

• Ability to stand and walk for extended periods
• Ability to travel regularly between restaurant locations
• Ability to work nights, weekends, and extended shifts as needed

Additional Information

This job description is intended to outline the general responsibilities and qualifications for this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified at any time based on business needs.

Equal Employment Opportunity Statement

Twin Peaks Restaurant is committed to fostering an inclusive and diverse workplace. We are proud to be an Equal Opportunity Employer and make all employment decisions based on business needs, job requirements, and individual qualifications.

We do not discriminate based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws.

Twin Peaks is also committed to providing reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws