Technical Associate II

Pay Range: $21.65 - $28.89 Responsibilities The primary responsibilities of the function include the installation and repair of company computer systems. The incumbent works from standard configurations, maintaining, troubleshooting, upgrading and replacing hardware and software. Performs a variety of standardized tasks under the direction of a supervisor. Education and Experience High School Diploma or GED; college education desired but not required. 2 years of technology support experience or equivalent combination of education and experience. A+ Certification or equivalent required. HDI Support Center Analyst Certificate, HDI Desktop Support Technician Certificate, or equivalent required. Skills and Abilities Strong communication and interpersonal skills. Positive attitude and willingness to work in a team environment. Strong PC skills in a Windows environment. Familiarity with a variety of IT concepts, practices and procedures. Unique Job Characteristics and Requirements May be required to work nights and/or weekends. Valid driver’s license. Tasks Performed 45% – Installs, repairs, and maintains computer systems. 30% – Documents, maintains, upgrades, and replaces hardware and software systems. 10% – Completes special projects and assignments as directed. 10% – Consults and advises on use of the systems and communicates with employees regarding system issues. 5% – Other duties as assigned. Physical Requirements Communicate effectively with internal and/or external customers. Stationary 75% of time or greater. Move objects up to 10 lbs. Benefits for Full‑Time Employees Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of salary. Comprehensive Medical Coverage: Employer contributions to HSA for high‑deductible health plan participants. Dental and Vision Coverage: Ensuring overall health and well‑being. Flexible Spending Accounts for healthcare and dependent care expenses. Employer‑Paid Disability Coverage: Short‑term and long‑term, with optional additional coverage. Life Insurance: Employer‑paid basic life insurance, optional supplemental coverage. Voluntary Benefits: Hospital, accident, and critical illness coverage. Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and pension plan. Adoption Assistance. Tuition Reimbursement. Employee Assistance Program (EAP). Pet Insurance. Financial and Banking Services: Banking and financial planning assistance. Benefits for Part‑Time Employees Working 20+ Hours/Week Medical Coverage: Employer contributions to HSA for high‑deductible health plan participants. Dental and Vision Coverage. Voluntary Benefits: Hospital, accident, and critical illness coverage. Generous Parental Leave: Six weeks of paid leave at 100% of salary. Benefits for All Part‑Time Employees Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and pension plan for employees working at least 1,000 hours in a calendar year. Paid Sick and Safe Leave. Employee Assistance Program (EAP). Financial and Banking Services. EEO Statement EEO is the law. EEO is the law. Poster Supplement Pay Transparency Nondiscrimination Provision Family Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act (EPPA). NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call View phone number on click.appcast.io or contact us via email at View email address on click.appcast.io. #J-18808-Ljbffr NBT Bancorp Inc.