NOC Engineer

NOC Engineer

Miami, FL

About Hut 8

Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place.

About The Role

The NOC Engineer is the operational backbone of our Network Operations Center. This is an active, "on the tools" position where you will monitor eight production sites, triage alerts, and independently resolve P3/P4 infrastructure incidents. Working alongside the NOC Lead, you will gain deep exposure to a modern, GCP-hosted operational stack.

Team & Shift Structure

We use a sustainable, three-tier coverage model built to prevent burnout:

• Tier 1 (First Response): TechOps Engineers handle after-hours and weekend pages.
• Tier 2 (Escalation): You and the NOC Lead alternate weekly primary coverage, reporting to the Head of Infrastructure. You only receive escalations if an issue exceeds Tier 1 scope.
• Hours: Mon–Fri daytime (~08:00–18:00 MT). Shift handovers are efficiently tracked via Jira and a quick daily sync.
• On-call participation is compensated separately from base salary.

Key Responsibilities

• Incident Response & Triage: Own the watch. Monitor stacks (Zabbix, LibreNMS, Grafana, Graylog), resolve P3/P4 issues using defined runbooks, and accurately escalate P1/P2 events to the NOC Lead within 15–30 minutes.
• Infrastructure Monitoring: Watch over network health across 8 sites (WAN, FortiGate firewalls, Cisco switching, Proxmox edge, and Starlink backup readiness). Monitor DHCP scopes and flag ISP circuit degradation.
• Asset & Access Tracking: Maintain NetBox IPAM accuracy and the ISP account register. Execute Starlink account operations, track device license calendars, and assist with monthly site inventory audits.
• Change & Access Execution: Handle approved maintenance window changes, process VPN user provisioning/revocations, and retrospectives for emergency changes.
• Documentation: Deliver mandatory, crisp shift handover reports in Jira and draft knowledge-base articles for new technical fixes.

What You Bring

• 3+ years in a NOC or infrastructure support role (or 2+ years with proven on-call incident ownership).
• Networking Fundamentals: Solid grasp of VLANs, DHCP, DNS, HSRP, routing, switching, and firewalls.
• Technical Stack: Familiarity with mainstream monitoring platforms (Zabbix, LibreNMS, PRTG) and ticketing systems (Jira).
• On-Call Ready: Comfortable taking Tier 2 overnight/weekend escalation calls from TechOps, ownership-driven, and prompt to respond.
• Highly Desirable: Experience with FortiGate firewalls, OpenVPN, GCP/Cloud networking, NetBox IPAM, Proxmox virtualization, or high-density compute environments.
• Attributes: Alert, methodical, eager to learn, and fiercely reliable when on watch.

About The Work Environment

This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Makes Hut 8 A Great Place To Work

Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.

At Hut 8, you will have the opportunity to:

Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting

Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government

Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team

Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure