IT Support Analyst

Job Description

Job Description

Job Description

The IT Service Desk Analyst II will provide hands-on technical support to end users across a professional office and distribution environment. Serving as an escalation point for complex hardware, software, Microsoft 365, account-access, and network-related issues, the Analyst will also assist with workstation deployments, user administration, IT asset tracking, inventory management, and technology projects. The ideal candidate possesses at least three years of service desk experience and has strong customer service skills and hands-on knowledge of Windows, macOS, Microsoft 365, Active Directory, and common networking technologies.

Responsibilities

• Provide Tier 2 technical support and resolve issues escalated by junior service desk team members.
• Troubleshoot hardware, software, operating system, network connectivity, VPN, printer, peripheral, and mobile-device issues.
• Support Microsoft Windows and Apple macOS operating systems.
• Manage incidents and service requests through an ITSM platform such as ServiceNow, Jira, ServiceDesk Plus, or Freshdesk.
• Install, configure, maintain, and support desktops, laptops, peripherals, and mobile devices.
• Administer user accounts, permissions, group memberships, and security policies within Active Directory and Microsoft 365.
• Support Microsoft 365 applications and services, including Exchange Online and the Microsoft 365 Admin Center.
• Set up new workstations and assist with hardware deployments, software rollouts, and employee onboarding or offboarding.
• Maintain accurate records within the organizations IT asset management system.
• Track the assignment, return, maintenance, and disposition of IT equipment.
• Assist with hardware inventory, procurement, equipment refreshes, and secure asset disposal.
• Follow IT security policies, data-protection requirements, and established support procedures.
• Provide end-user training on common applications, security practices, and basic troubleshooting.
• Partner with infrastructure and security teams to improve system stability, supportability, and compliance.
• Participate in system upgrades, migrations, deployments, and other IT improvement projects.
• Escalate issues to infrastructure, networking, security, or application teams when appropriate.
• Perform other duties as assigned.

Essential Skills

• High school diploma or GED.
• At least three years of experience in an IT support, help desk, desktop support, or service desk environment.
• Experience working within an ITSM or ticketing platform such as ServiceNow, Jira, ServiceDesk Plus, or Freshdesk.
• Hands-on experience troubleshooting and supporting Microsoft Windows, Apple macOS, Microsoft 365 applications and services, Active Directory user accounts and permissions, Microsoft 365 Admin Center, Exchange Online, LAN and wireless connectivity, VPN access, TCP/IP fundamentals, printers, mobile devices, and related peripherals.
• Experience installing, configuring, and deploying desktops, laptops, and related equipment.
• Experience with IT inventory, asset tracking, or hardware lifecycle management.
• Ability to document technical issues, troubleshooting steps, and resolutions clearly.
• Ability to lift and move equipment weighing up to 50 pounds.

Additional Skills and Qualifications

• Experience with Microsoft Entra ID, Azure, or Windows Autopilot.
• Familiarity with virtualization technologies.
• Knowledge of backup and recovery solutions.
• Understanding of IT security principles, endpoint security, account security, and data-protection best practices.
• Experience supporting hardware procurement, inventory controls, or equipment-disposal processes.
• Previous experience supporting users in a distribution, warehouse, manufacturing, or similarly hands-on operational environment.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 certification are preferred but not required when the candidate has equivalent hands-on experience.

Work Environment

This position operates within both a professional office and distribution environment. The Analyst will regularly use computers, phones, printers, mobile devices, and other standard business technology. The role requires regular movement throughout the building to support users and deploy equipment. The employee must have sufficient visual acuity to configure computer equipment, review screens, and read technical documentation.

Job Type & Location

This is a Contract position based out of Englewood, CO.

Pay and Benefits

The pay range for this position is $20.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Englewood, CO.

Application Deadline

This position is anticipated to close on Nov 21, 2026.

Workplace Type

This is a fully onsite position in Englewood,CO.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.