Administrative Clerk

Administrative ClerkThe Administrative Clerk serves as the primary receptionist and front-desk representative for City Hall, assists citizens in person and by telephone, receives and posts property tax and other City payments, reconciles daily receipts, and administers assigned City programs.Essential Functions and Basic DutiesServes as the primary receptionist for City Hall, greets, screens, and directs visitors, answers incoming calls, and takes and relays messages for the Mayor and Administration personnelResponds to routine questions and concerns, provides forms and information, explains City services and procedures, resolves routine matters when possible, and refers other matters to the appropriate department or officialReceives and processes property tax payments from taxpayers, mortgage companies, banks, and tax-processing services, as well as other assigned City revenues received in person or by mailAccepts cash, checks, money orders, and in-person card payments and issues receipts as appropriateDetermines the appropriate City or departmental account for payments received, with assistance from the Finance Department when necessary, and accurately records and posts paymentsAnswers routine questions concerning property tax bills, payment deadlines, discounts, penalties, ownership records, and assessed values and refers matters requiring adjustment or official action to the appropriate employeeReconciles daily receipts to the payment system and cash drawer and submits funds and supporting records to the Tax Administrator for verification and depositReviews and verifies the Tax Administrator's daily receipts as part of the City's financial control proceduresAssists the Finance Department with researching payment discrepancies, returned checks, overpayments, duplicate payments, and misapplied funds as assignedAssists with preparing lien-release documentation for paid delinquent property taxesIssues and tracks yard sale permitsAdministers the senior citizen sanitation discount program, including receiving and reviewing applications, verifying eligibility, maintaining program records, notifying the appropriate department, and mailing noticesPerforms routine clerical support for the Mayor and Administration personnel as assignedPerforms related duties as assignedQualificationsTraining and ExperienceHigh school diploma or GED equivalentExperience in cash handling, accounts receivable, customer service, bookkeeping, or related clerical work strongly preferredSpecial RequirementsAbility to meet the City's bonding requirementsAbility to successfully complete background and drug screeningsSpecial Knowledge, Skills, and AbilitiesKnowledge of basic cash-handling, accounts receivable, bookkeeping, and payment-processing practicesAbility to accurately receive, record, post, balance, and reconcile paymentsAbility to perform basic arithmetic and identify discrepancies in financial transactionsAbility to determine the proper revenue account for funds received and seek assistance when necessaryAbility to use financial, tax, cashiering, and data-management systemsBasic proficiency in Microsoft Word and Excel preferredAbility to communicate clearly and professionally, explain routine City procedures and requirements, and maintain effective working relationships with citizens, employees, officials, and other organizationsAbility to manage frequent interruptions, competing requests, and a steady flow of public contact while maintaining accuracyAbility to exercise sound judgment and refer exceptions, adjustments, refunds, and other matters requiring approval to the appropriate officialAbility to maintain accurate records and protect sensitive informationAn Equal Opportunity EmployerWe do not discriminate on-the-basis of race, color, religion, national origin, sex, pregnancy, childbirth, pregnancy/childbirth related medical conditions age, or disability or any other protected class. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. If you need an accommodation to complete the application process, contact City of Glasgow at View phone number on click.appcast.io.