Field Service Operations Engineer

Field Service Operations Engineer

Department: Field Service Operations (FSO) – Subsea & Terrestrial Infrastructure

Primary Location: Cirion Hollywood Cable Landing Station (CLS)

Additional Locations:

• Equinix Miami (NAP) – Secondary support location
• Additional South Florida and selected U.S. sites, as required

About the Role

At Cirion Technologies , we are looking for a Field Service Operations Engineer to support the operation, maintenance, and reliability of our subsea and terrestrial transport infrastructure .

This role is critical to ensuring the continuous operation of the Hollywood Cable Landing Station (CLS) , the MAC system, and our colocation environment at Equinix Miami (NAP) . You will play a key part in maintaining high availability, safety, compliance, and operational excellence across facilities, network platforms, and structured cabling systems—while also supporting customer-facing and emergency readiness activities.

Key Responsibilities

CLS Operations & Subsea / Transport Support

• Perform daily operations, monitoring, inspections, and first-line support for subsea terminal equipment (SLTE), PFE, Infinera/Ciena platforms, and terrestrial transmission systems.
• Maintain facility infrastructure, including HVAC, generators, ATS, grounding, fire systems, access control, and environmental controls.
• Ensure site organization, cleanliness, safety, and operational readiness.

Equinix Miami (NAP) Colocation Support

• Support Cirion’s colocation footprint, including racks, structured cabling, labeling, power circuits, cross-connects, and hardware installations.
• Coordinate Smart Hands activities, RMA handling, shipping/receiving, staging, and logistics.

Preventive Maintenance & Documentation

• Execute scheduled preventive maintenance (PM) tasks, facility inspections, equipment logs, and documentation updates.
• Maintain accurate circuit inventories, power audits, cross-connect records, and labeling standards.
• Create and execute Methods of Procedure (MOPs).

Incident Response & Troubleshooting

• Respond to alarms, outages, and faults across CLS, NAP, and assigned sites.
• Troubleshoot optical, electrical, environmental, and facility-related issues.
• Participate in post-incident analysis and corrective actions.

Vendor & Access Management

• Coordinate contractor access, Badges/LOAs, escorts, and onsite safety oversight.
• Validate scope-of-work execution and oversee contractor performance.

Inventory, RMA & Procurement Coordination

• Track inventories, spares, equipment lifecycle, RMAs, and receipts.
• Coordinate procurement activities using SAP and internal purchasing processes.

Safety, Compliance & Emergency Readiness

• Ensure compliance with OSHA, NFPA 70E, Equinix IBX requirements, and Uptime Institute guidelines.
• Apply lockout/tagout procedures, PPE standards, and safety best practices.
• Support hurricane preparedness and emergency readiness including staging, spares, access, and fuel logistics.

Required Qualifications

• Proven experience supporting cable landing stations, telecom facilities, or colocation/transport environments.
• Hands-on knowledge of optical transport systems and subsea terminal equipment.
• Strong understanding of AC/DC power systems, HVAC, generators, ATS, structured cabling, and facilities operations.
• Excellent documentation, reporting, and communication skills.
• Willingness to travel as required.

Preferred Qualifications

• Experience with subsea cable systems or landing station operations.
• Knowledge of cross-connect provisioning and contractor management.
• Experience with SAP, ticketing systems, inventory tools, and MOP creation.
• Background in safety programs, emergency operations, or disaster preparedness.
• Working knowledge of Spanish as a strong plus

Core Competencies

• Technical troubleshooting and problem-solving
• High ownership and reliability mindset
• Accuracy and discipline in documentation
• Strong safety and compliance focus
• Clear communication and teamwork
• Ability to manage shifting priorities in critical environments

Interested in this opportunity? Apply now and be part of a team that keeps global connectivity running.