Customer Services Concierge Support, Intermediate

Your Role

The Shared Advantage team is a multi-functional team providing services and support for third-party administrators (TPA), including claims processing, high dollar review, written correspondence, client services concierge phone support, e-mail and correspondence,. The Claim Processor, Intermediate will report to the Shared Advantage supervisor. In this role you will learn to process and adjust simple and complex claims, apply return files, and respond to written correspondence.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires High School Diploma or GED or 1 year of additional relevant experience in lieu of diploma
• Requires 1-3 years prior relevant experience
• Ability to problem-solve and resolve complex claims issues
• Maintain professionalism and a positive attitude
• Be dependable, reliable, responsible and can work independently
• Have excellent interpersonal communication skills and work well within a team

Hybrid Virtual Work

This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.