Product Quality Assurance Supervisor

Job DescriptionProduct Quality Assurance SupervisorGlobal Quality Dept- Corporate Onsite Daily, no remote option. Global travel in future approx. 5-15%Company Info:Victaulic is a global leader in mechanical pipe joining solutions, serving the fire protection, industrial, mining, and commercial building markets worldwide. With over 100 years of innovation and engineering excellence, Victaulic provides mechanical pipe joining systems that offer superior installation productivity and operational reliability. Our products and services are trusted by contractors, engineers, and facility owners in more than 120 countries, making us the industry standard for mechanical pipe joining solutions.Position Overview:We are seeking an experienced Laboratory Technician Supervisor to join our Quality Assurance team in Easton, PA. This full-time position reports to the Global Quality Assurance Manager. The Laboratory Technician Supervisor will provide leadership and operational oversight to the laboratory operations while managing critical quality processes. The successful candidate will oversee Product Evaluation Request (PER) logistics, analysis, and closeout procedures while leading a team of laboratory technicians to ensure the highest standards of product quality and compliance.Key Responsibilities:Provide direct leadership and supervision for laboratory operations and technical staff focusing on performance management, workflow efficiency, and staff development Oversee daily lab operations, ensuring effective prioritization of work to meet business needsManage comprehensive PER logistics from initiation through material handling, assignment, analysis, review, and final closeoutEnsure timely and prioritized lab review of all PER according to established protocols and identify and remove process bottlenecks, standardize workflows, and implement process improvementsCommunicate critical findings and recommendations to Quality Assurance, Application Engineering, and Sales teamsDevelop, implement, and manage Key Performance Indicators (KPIs) for laboratory operationsMaintain accurate documentation and reporting of laboratory activities and resultsImplement corrective action programs based on analysis of quality data and testing outcomesDrive continuous improvement initiatives to enhance laboratory efficiency and effectivenessEnsure adherence to all safety regulations and company policies within the laboratory environmentServe as coach and mentor to laboratory and technical staff, fostering accountability, engagement and growthQualifications:Bachelor's degree in Engineering, Chemistry, Materials Science, or related technical fieldMinimum 7+ years of progressive experience in quality assurance, with demonstrated history managing laboratory operations or customer incident management systems. Proven ability to manage teams and operational processes in a structured environment. Experience driving process improvements, workflow optimization, and cross-functional collaboration. Technical Skills:Proficiency in data analysis software and statistical analysis toolsKnowledge of quality management systems and testing equipmentUnderstanding of corrective action programs and root cause analysis methodologiesFamiliarity with industry standards and regulatory compliance requirementsKey Competencies:Strong analytical and problem-solving abilities with attention to detailExcellent leadership and team management skills; motivate and guide a diverse technical teamEffective written and verbal communication skillsAbility to prioritize multiple projects and meet deadlines in a fast-paced environmentExperience mentoring and developing technical staffUnderstanding of lean manufacturing principles and continuous improvement methodologiesStrong organizational skills and ability to manage complex processesAbility to travel globallyPreferred Qualifications:Previous experience managing laboratory personnel and techniciansBackground in mechanical systems, pipe joining, or related industrial applicationsVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process). #LI-JH1 #LI-ONSITE #TOP123SummaryLocation: Easton, PennsylvaniaType: Full time