Sheriff's 911 Call Dispatcher

Salary : $72,119.52 - $87,654.24 Annually
Location : Sacramento, CA
Job Type: Permanent Full-Time
Job Number: 29010-F
Department: Sheriff
Opening Date: 03/20/2026
Closing Date: 12/4/2026 5:00 PM Pacific


The Position
This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:

4/3/26, 6/5/26, 8/7/26, 10/2/26, 12/4/26

Under supervision, the Sheriff's 911 Call Dispatcher receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions.

Examples of Knowledge and Abilities

Knowledge of
• Basic office procedures, methods, and operation of modern equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• English usage, spelling, grammar, and punctuation
• Report writing techniques
• Major streets, highways, and districts in Sacramento County
• Principles of effective customer service

Ability to
• Remain calm and courteous while dealing with the public under stressful circumstances
• Deal with highly stressful situations
• Take accurate notes and prepare concise reports using information from callers
• Operate modern office equipment
• Read maps to identify major geographical points and streets inSacramento County
• Learn to operate communications equipment used by the Sheriff's Office
• Analyze situations accurately and take effective action
• Follow written and verbal instructions
• Learn relevant laws, rules, and regulations
• Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public
• Communicate clearly and concisely, both verbally and in writing
• Analyze situations accurately and adopt an effective course of action
• Effectively organize and prioritize work assignments
• Keep accurate and orderly records
• Maintain confidential information
• Interpret and apply applicable federal, state, and local laws, codes, and regulations
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
• Speak and understand English clearly and concisely

Employment Qualifications

Minimum Qualifications

Graduation from high school or satisfactory completion of an acceptable General Education Development (GED) test;
AND
One year of full-time paid experience performing work where the main duties of the job involved public contact via telephone and/or in person, computer usage, and/or dealing with a high call volume.
Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click or speak to someone in our office before the final filing or cut-off date listed in this notice.
General Qualifications

POST Requirement:Completion of a California Peace Officer Standards and Training (POST) approved abilities assessment test with a passing score is required prior to appointment to this class.

Successful completion of POST Public Dispatchers' Basic Course required within 12 months from the date of appointment. Incumbents in this class are required to maintain POST Dispatchers Certificate through Continued Professional Training (CPT) in accordance with POST recommendations.

Typing Requirement:
Demonstrated ability to type accurately at a net speed of not less than 40 words per minute is required prior to appointment. Failure to demonstrate and maintain this ability may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.


The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.


License Requirement:
A valid California Driver License, Class C or higher, shall be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Security Clearance:
In addition to the Sacramento County Criminal History and Background check, prior to appointment in this class candidates will need to:

1. Pass a security clearance investigation conducted by the Sacramento County Sheriff's Office.
2. Successfully pass a medical examination and psychological screening.

Physical Requirements:
Positions in this class require the incumbents to:
• Visually distinguish between, red, green and orange colors.
• Have sufficient hearing to clearly understand speech over a telephone.
• Have sufficient vision to distinguish depth and colors on a computer screen.
• Have sufficient dexterity to constantly use a keyboard and mouse.
• Verbally communicate to exchange information over telephone.

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions:
Positions in this class require the incumbents to:
• Work in emotionally stressful situations.
• Work various shifts to provide 24-7 coverage, including nights, weekends, and holidays.
• On a continuous basis, answer a high volume of telephone calls in a call-center environment.
• Wear and maintain a designated Sheriff's uniform.
Probationary Period

The probationary period for this classification is twelve (12) months

Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.
County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone View phone number on click.appcast.io; 7-1-1 California Relay Service

Email View email address on click.appcast.io

Inter-Office Mail Code: 09-4667

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write "no experience" for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click for Frequently Asked Questions (FAQ's)
For information regarding County jobs:


Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or View phone number on click.appcast.io, CA Relay 711. For more information, visit:
EMPLOYEE BENEFITS


At Sacramento County, we strive to provide benefit programs designed to meet our employees' current and future needs and help them as they balance their careers and personal life. County of Sacramento employees have a variety of benefits available. These benefits include:

• Dental Insurance
• Vision Benefits
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Insurance
• Health Savings Account (HSA)
• Life Insurance
• Critical Illness
• Retiree Health Savings Plan (RHSP)
• Deferred Compensation

More information can be found on the


TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions.


VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.


HOLIDAYS:
14.5 holidays per year as recognized by the Board of Supervisors.


SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation.
TUITION REIMBURSEMENT:
Regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies may be eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.


RETIREMENT:
The County's defined-benefit pension plan is provided by the County Employees' Retirement Law of 1937 and is managed by the Sacramento County Employees' Retirement System (SCERS) Board of Retirement. For more information, visit the SCERS website,


DENTAL INSURANCE:
For more information, visit the


LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.

For more information, visit the


DEFERRED COMPENSATION:
A deferred compensation program is available through the County 457(b) Deferred Compensation Plan. For more information, visit the


EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions
• Marriage or Family Relationships
• Financial or Credit Worries/Elder Care
• Alcohol and Drug Abuse

More information can be found on the
WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.


FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

DEPENDENT CARE REIMBURSEMENT ACCOUNT:
Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

MEDICAL REIMBURSEMENT ACCOUNT:
The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.


WORKERS' COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.
FOR MORE INFORMATION, PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS:

VETERAN'S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.


SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE JOB ANNOUNCEMENT):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:
Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
01


The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score. All experience, education, and/or training used to answer the supplemental questions must be included on your application.


In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.


By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions.

02


Select the one box that best describes how you meet the minimum qualifications for the Sheriff's 911 Call Dispatcher position.

• I have graduated from high school or satisfactory completion of an acceptable General Education Development (GED) test; ANDHave one (1) or more years of full-time paid experience performing work where the main duties of the job involved public contact via telephone and/or in person, computer usage, and/or dealing with a high call volume.
• I do not meet the minimum qualifications for the position.

03


To demonstrate that you meet the typing requirements for the position, you must submit an acceptable typing certificate certifying your typing proficiency. Additionally, acceptable typing certificates must provide all of the following:• Your full name• Issue date of no more than five (5) years of the date of submittal• Issuing agency/organization• Typing speed (e.g. net words per minute, adjusted words per minute, etc.)Select the one box that best describes how you meet the typing certificate requirement for the position.

• I reviewed the typing certificate requirements and have already submitted the required valid typing certificate demonstrating that I meet/exceed the typing requirement of 40 net words per minute.
• I have reviewed the typing certificate requirements. I understand that I must submit my typing certificate to be eligible for appointment.
• I do not meet the typing requirement for the position.

04


I have read the General Requirements and Other Requirements as stated on the job announcement.

• Yes.

05


Candidates who are selected for hire must successfully pass an extensive law enforcement background investigation. Select the box that acknowledges your understanding of the background requirements.

• I understand that if I am considered for hire that I must submit the documentation required for the background and that successful passing of the background investigation is required prior to appointment.

06


The dispatch call center operates 24 hours per day, seven days per week, and 365 days per year. Incumbents will be required to work irregular shifts as well as on dates of personal significance (e.g. anniversaries, birthdays).

Select the one box that acknowledges your understanding of the scheduling requirements for this position.

• I understand that incumbents are required to work irregular shifts, to include evenings, nights, weekends, and holidays.

07


Select the one box that best describes your paid experience. If you have no relevant experience, select none.

• None.
• I have experience working for a law enforcement agency (e.g. Sheriff's/Police Department) and/or the military in a position with substantial contact with customers or members of the public.
• I have experience working for a public entity in a position with substantial contact with customers or members of the public.
• I have experience working for a non-profit/private corporation in a position with substantial contact with customers or members of the public.

08


Select all the boxes for which you have experience. If you have no experience, select none.

• None.
• Differentiating between routine, priority, and emergency messages/calls/situations.
• Providing information to customers or end users regarding reports of incidents, crimes, and/or requests for services.
• Operating teletype, telecommunication devices, or computer/communications systems for the hearing impaired.
• Responding to requests and logging activities/calls.
• Maintaining, retrieving, or sending information via databases.

09


Select the one box that best describes your experience working in a fast-paced environment in which you were responsible for multitasking while communicating with others. If you have no experience, select none.

• None.
• I have one (1) year or less experience.
• I have more than one (1) but less than two (2) years of experience.
• I have two (2) or more years of experience.

10


Select the one box that best describes your experience working in a position(s) that involved interactions with the general public (30-40 interactions per shift). If you have no relative experience, select none.

• None.
• I have one (1) year or less experience.
• I have one (1) or more but less than four (4) years of experience.
• I have four (4) or more years of experience.

11


Select all of the boxes for which you have one (1) or more years of full-time experience working directly with customers/members of the public. If you have no relative experience, select none.

• None.
• Deescalating hostile or upset customers and/or members of the public in a face-to-face setting
• Deescalating hostile or upset customers and/or members of the public via phone
• Working directly with customers or members of the public who are upset with actions of the organization
• Communicating policies, procedures, laws, or actions to upset or hostile customers and/or members of the public

12


Select the one box that best describes your work experience obtaining critical information via phone and/or other communications devices. If you have no relative experience, select none.

• None.
• I have one (1) year or less of experience; my experience includes the direct responsibility for obtaining critical information via communications devices.
• I have more than one (1) year, but less than two (2) years of experience; my experience includes the direct responsibility for obtaining critical information via communications devices.
• I have two (2) or more years of experience; my experience includes the direct responsibility for obtaining critical information via communications devices.

13


Select the one box that best describes your experience working in emotionally stressful or critical incident situations for which you have one (1) or more years of full-time, paid experience. If you have no experience, select none.

• None
• I have worked in stressful situations occasionally.
• I have regularly worked in emotionally stressful situations involving distressed individuals.
• I have extensive experience managing emotionally charged situations while maintaining professionalism and operational focus.

14


Select the one box that best describes your experience working in a high-volume call center or communications environment for which you have one (1) or more years of full-time, paid experience. If you have no experience, select none

• None
• I have experience handling calls where call volume was moderate and predictable.
• I have experience handling sustained high call volume requiring prioritization and rapid information gathering.
• I have experience handling continuous high call volume in an emergency or public safety environment requiring split-second prioritization.

15


Select the one box that best describes your experience documenting incidents or service requests in a system where accuracy and timeliness were critical for which you have one (1) or more years of full-time, paid experience. If you have no experience, select none

• None
• I have entered basic information into a system with limited responsibility for accuracy.
• I was responsible for accurately documenting detailed incident information that could affect operational or legal outcomes.
• I was responsible for documenting detailed incident information where errors could impact officer/public safety or legal proceedings, and I was accountable for data accuracy.

16


Select all of the boxes for which you have experience and are proficient. If you have no relative experience, select none. Please note that you may be required to demonstrate your proficiency during the hiring process.

• None.
• Utilizing specialized software systems and modern office equipment.
• Establishing control over highly stressful emergency situations.
• Writing reports in adherence with established guidelines.
• Utilizing modern dispatch equipment.
• Executing written and oral instructions.

17


Select the one box that best describes your experience. If you have no relative experience, select none.

• None
• I have work experience utilizing the California Law Enforcement Telecommunications System (CLETS), or comparable other state system, AND the National Crime Information Center (NCIC) systems
• I have work experience utilizing the California Law Enforcement Telecommunications System (CLETS) system or a comparable other state system
• I have work experience utilizing the National Crime Information Center (NCIC) system

18


Select the one box that describes your current valid California Driver License.

• None.
• I have the ability to immediately obtain a California Class C Driver License.
• I possess a California Class C Driver License or higher.
• I do not possess nor have the ability to obtain a California Class C Driver License.

19


List any additional employment experience that qualifies you for the position based on your responses in Questions 2 through 18. For all experience listed, provide the following: • Employer• Dates of employment• Position title• Primary duties and responsibilitiesIf you have no qualifying experience, write none.
20


The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes.
• No.

21


Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.

• Attended in the last one (1) - three (3) months.
• Attended in the last four (4) - six (6) months.
• Attended in the last seven (7) months - one (1) year.
• Attended an event more than one (1) year ago.
• Have attended a career fair and/or job event but did not interact with Sacramento County representatives.
• Have not attended a career fair and/or job event.

22


List the following for the career fair and/or job event you attended:• Name of event• Location of event• Month and year of eventIf you have not attended an event where you interacted with representatives from Sacramento County, please type "None".
Required Question