PEOPLE SERVICES MANAGER

People Services Manager Eastern Airlines The People Services Manager at Eastern Airlines leads core human resources functions that support a safe, compliant, and high-performance aviation workforce. This role focuses on employee relations, HR compliance, performance management, policy development, compensation support, and organizational culture. Key Responsibilities Employee Relations Serve as the primary HR contact for employee concerns, investigations, conflict resolution, and corrective action processes. Performance Management Lead annual review cycles, coach leaders on performance issues, and support leadership development initiatives. HR Policy & Procedure Management Maintain and update HR policies, employee handbooks, and standard operating procedures to ensure they align with airline operations Compensation & Administration Support salary reviews, job evaluations, and employee leave programs. Training & Compliance Support Coordinate HR-related training (harassment prevention, leadership training, compliance modules) and partner with operational training teams. Culture & Engagement Drive initiatives that strengthen employee engagement, recognition, communication, and cross-department collaboration. HR Data & Reporting Maintain HRIS accuracy, track key HR metrics, and provide insights to leadership. Regulatory Compliance Ensure HR practices comply with FAA, DOT, OSHA, EEO, FMLA, ADA, and state labor laws; maintain documentation and audit readiness. Additional Duties May be assigned as organizational needs evolve, including responsibilities not specifically outlined in this job description. Qualifications Bachelors degree in human resources, Business Administration, or related field; equivalent experience will be considered in lieu of a degree. 5+ years of HR generalist or HR management experience; aviation or transportation industry experience strongly preferred. Strong knowledge of federal and state employment laws. Experience conducting investigations and managing employee relations matters. Ability to work in a fast-paced, safety-sensitive environment. Excellent communication, coaching, and problem-solving skills. HR certifications (PHR, SPHR, SHRM-CP, SHRM-SCP) a plus.