Information Technology Support Technician

IT Support Technician

Project Team | Fort Smith, AR | Full-time | $22 to $28 per hour, depending on experience

About the role

D-Best Technologies is looking for an IT Support Technician to join our Project Team. You’ll deliver installations, migrations, and support for small and mid-sized businesses, both onsite at client locations and remotely from our office.

Responsibilities

• Deploy and configure workstations, servers, network equipment, firewalls, and VoIP systems at client sites
• Take equipment from staging through configuration, testing, and deployment
• Perform Microsoft 365 migrations and help transition clients to Entra ID and Intune
• Support the service team with remote tickets and projects as workload requires
• Document all work with accurate time entries and clear, complete notes
• Contribute to our knowledge base and help improve our standard procedures

The balance of onsite and remote work varies with project demand throughout the year.

What success looks like

• Projects completed correctly the first time, with no callbacks
• Proactive communication with clients about status and changes
• Efficient problem solving. We value resolving issues quickly over prolonged troubleshooting, and that includes knowing when replacing hardware or escalating to your team lead is the better call.

Qualifications

• Hands-on IT support experience, preferably in an MSP environment
• Working knowledge of Windows, Microsoft 365, Active Directory or Entra ID, and network fundamentals
• Valid driver’s license and a clean driving record

Preferred

• CompTIA A+, Network+, or Security+
• Microsoft certifications such as MD-102, MS-102, or AZ-900

Compensation and benefits

• We hire at two levels, and your starting rate depends on what you can handle independently on day one.

Technician I: $22 to $24 per hour. Solid troubleshooting and Windows fundamentals, building experience with servers, networking, and Microsoft 365.

Technician II: $25 to $28 per hour. Can independently handle server installs, network and firewall deployments, and Microsoft 365 / Active Directory migrations without supervision.

• Health, dental, vision, and life insurance, with D-Best covering 80% of individual premiums and 75% of family premiums
• Retirement plan with a 3% company match
• Two weeks of paid time off accruing from day one and increasing with tenure, plus two weeks of sick leave
• Paid certification training and exam fees
• No mandatory on-call rotation and a standard daytime schedule
• Company vehicle for client visits and all required tools

About D-Best Technologies

D-Best Technologies has served Fort Smith and the River Valley since 1993, with a second office in Springdale. We are BBB A+ accredited, maintain a 99.5% customer satisfaction rating, and have been named Fort Smith’s Best of the Best four years in a row. Our mission is to simplify technology so our clients can focus on what matters most.