Customer Service Representative (Logistics)

Job Description

Job Description

Location: Indianapolis, IN

Manager: Director of Logistics

Pay Status: Exempt - Salary (bi-weekly)

Summary

The Customer Service Representative serves as the primary point of contact for our logistics/transportation customers. This role involves handling inquiries, resolving complaints, processing orders, and providing information about services while maintaining a high level of professionalism and customer satisfaction.

Sagepoint Logistics embodies core values of dependability, excellence, and integrity.

Responsibilities

• Serve as a primary point of contact for assigned customers, responding to inquiries through phone, email, and other communication channels.
• Work closely with drivers, dispatchers, and operations personnel to resolve service issues and ensure customer expectations are met.
• Assist with the collection, processing, and verification of Proof of Delivery (POD) documentation.
• Monitor load status and proactively communicate pickup, delivery, scheduling, or service updates to customers.
• Maintain customer records and update account information in company and customer systems.
• Follow up with customers to ensure issues are resolved.
• Meet performance metrics such as response time, resolution time, and customer satisfaction.
• Maintain accurate customer records, load information, and account documentation within company systems and customer portals.
• Provide accurate information about services, policies, and procedures.
• Occasional travel may be required for customer meetings, industry events, or company functions.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2+ years of customer service, logistics, dispatch, or transportation experience strongly preferred.
• Previous experience working with a local or regional trucking fleet is a plus.
• Familiarity with Alvys TMS is a plus.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to handle customer concerns professionally.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency in Microsoft Office applications, including Outlook and Excel.

Sagepoint Logistics is an equal opportunity employer. Women, veterans, and minorities are encouraged to apply.