Web Conference Support Engineer

Roles and Responsibilities Monitor and maintain Microsoft Teams Rooms, devices, and peripherals Provide pre-meeting setup and live support for executive and hybrid meetings Troubleshoot MTR hardware, software, network, and authentication issues Manage incidents and documentation via ServiceNow Coordinate with OEM vendors and Facilities for repairs and installations Perform firmware updates, preventive maintenance, and asset tracking Deliver user training and executive-level concierge support Maintain SOPs, runbooks, and Knowledge Base documentation Collaborate with Network, Security, Endpoint, and Cloud teams Ensure compliance with security standards and Microsoft best practices Tools & Technology (2–5 Years Experience) Microsoft Teams Admin Center (TAC) Provisioning, configuration profiles, app/firmware updates, health monitoring Microsoft Teams Rooms Pro Management Portal 24×7 telemetry, AI-based detection, automated updates, analytics Microsoft Intune / Endpoint Manager Policies, certificates, patching, app deployment, remote reset OEM Platforms Logitech Sync, Poly Lens Microsoft Entra ID (Azure AD) Teams Room resource account management Exchange Online Admin Center Room calendars, booking policies, scheduling permissions #J-18808-Ljbffr