Automotive Service Advisor

Silver Star Service Center, Inc. in Edgewater, MD, is hiring a full-time Automotive Service Advisor to become a key player in our service operation while helping customers throughout Annapolis, MD, and the surrounding Chesapeake Bay area. If you're ready for a rewarding role where your automotive knowledge and communication skills truly matter, PAY $70,000 per year plus commission BENEFITS FULLY AIR CONDITIONED SHOP Health insurance with contribution (Carefirst) Dental and vision Up to 3 weeks of paid time off and paid holidays (6 per year) Paid certifications and training Employee discounts Great online reviews Employment with a forward-focused shop Great customers and an awesome company reputation QUALIFICATIONS Knowledge of vehicle systems and how vehicles operate Great communication skills Professional personal hygiene and appearance Ability to estimate labor from labor guides Ability to interpret customer expectations SCHEDULE This is a full-time position, scheduled Monday through Friday from 7:30 AM to 6:00 PM. We're looking for a dependable, detail-oriented professional who values teamwork and customer trust. Keep reading to learn more about this position! WHAT TO EXPECT AS AN AUTOMOTIVE SERVICE ADVISOR In this role, you'll greet customers, listen carefully to their concerns, translate them into actionable service plans, accurately estimate labor, and serve as the trusted connection between the customer and the shop floor. Your day will be a balance of problem-solving, communication, and coordination, ensuring vehicles are serviced correctly, customers stay informed, and the service department runs smoothly and efficiently. ABOUT SILVER STAR SERVICE CENTER, INC. Founded in 1987, Silver Star Service Center, Inc. is a family-owned and operated company that specializes in European automotive repair and maintenance. Based in Edgewater, Maryland, we have built a trusted reputation serving the Annapolis and Chesapeake Bay communities. We service all Mercedes-Benz, BMW, Jaguar, Land Rover, and Tesla vehicles, including hybrid and electric cars. With an emphasis on quality work and client satisfaction, our team loves going the extra mile for our customers! Joining us means becoming part of a friendly and talented team that values continuing education and professional excellence. Must have the ability to pass a background check and drug screening test. #J-18808-Ljbffr