Service Manager

Job Description

Job Description

Are you the person everyone calls when the rooftop unit is down and the data doesn't add up? Brandt Heating and Air Conditioning in Iowa is seeking a full-time Service Manager . If you love solving puzzles, mentoring techs in real time, and tackling the toughest calls, apply now.

At Brandt Heating and Air Conditioning, you'll own your craft and help elevate an entire service department, all while earning a competitive base salary between $80,000 – $150,000 based on experience, plus bonus eligibility .

But that's not all we offer! You can also enjoy these excellent benefits and perks :

• Structured development programs (Interplay Learning, hands‑on coaching, field check‑ins)
• Certification support
• Regular ride‑alongs for growth
• Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)
• Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standards

Company-wide benefits:

• Many insurance options
• Paid time off (PTO)
• Paid holidays
• Retirement plan
• Cell phone or stipend
• Vehicle and fuel
• Bonuses

WANT TO KNOW MORE ABOUT OUR HVAC AND FIREPLACE SERVICING COMPANY?

For more than seven decades, Brandt Heating and Air Conditioning has proudly served the Iowa community with dependable HVAC and fireplace services. As a long-standing, family-owned business, we've built our reputation on doing things the right way every time and striving for 100% customer satisfaction. Our roots run deep in Iowa City-we actively support organizations such as the Newman Catholic Student Center and Rotary, St. Patrick's Church and Kiwanis, local youth baseball and soccer programs, the University of Iowa Children's Hospital Family Advisory Committee, March of Dimes, and the City of Iowa City Ambassadors. Giving back and uplifting our community is woven into everything we do.

We're equally committed to investing in our team. At Brandt, employees are encouraged to grow, learn, and advance through ongoing training, education opportunities, and a culture that feels like family. We promote from within, support long-term career pathways, and create an environment where every individual has the chance to thrive.

DOES THIS SOUND LIKE YOU?

• State of Iowa HVAC License
• Valid driver's license
• Meets criteria of Level 4+ technician (NATE certification preferred)
• 3+ years in customer service or management within a service industry (or equivalent education/experience)
• Ability to read and interpret wiring diagrams and blueprints
• Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
• Ability to safely operate scissors and genie lifts
• Knowledge of basic sheet metal practices
• Understanding of air balancing principles and techniques
• Experience making repair and replacement decisions
• Strong computer skills; highly organized
• Advanced customer service and communication skills
• Demonstrated leadership and accountability
• High School Diploma or equivalent
• Strong proficiency with ServiceTitan or similar service management software
• Resides within 30 miles of our location

Preferred qualifications:

• NATE certification and comfort implementing tools like MeasureQuick

You kick off your day as a Service Manager at 7:00 AM, scan ServiceTitan, and align dispatch with seasonal inventory forecasts; by mid-morning you're coaching a tech through MeasureQuick data, isolating the true root cause behind inconsistent readings while modeling how to explain services and policies upfront; a complex job pings your phone, you take it, read live diagnostics, decide on repair versus replacement, and ensure payment follows company procedure; you deliver a focused training segment on refrigerant changes at an in-house meeting, then ride along to reinforce clean paperwork (hours and materials logged before leaving the site), tidy vehicles and tools, and safe lift operations; you close the day reviewing callbacks with management to prevent repeats, collaborating with install on technical recommendations, supporting a tech's certification plan, and touching base with a local trade school to keep our recruiting pipeline strong-all while staying in step with dispatch after every call.

WORK SCHEDULE

• Full-time
• Monday–Friday, 7:00 AM–5:00 PM
• Some evenings and weekends as needed
• You will only be on an on-call rotation and will not be expected to work every weekend

READY TO BECOME OUR FIELD SUPERVISOR?

Bring your mastery to a team that values it. Apply now with our initial application. Become our Field Supervisor today!