Veterans Service Representative (AQRS)
US Department of Veterans Affairs
Job Title
Veterans Service Representative (AQRS)
Duties
Help
Specific duties include:
- Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
- Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
- Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
- Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
- Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
- Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
- Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
- Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
Promotion Potential
Position is at the Full-Performance Level.
Work Schedule
Monday - Friday; 8:00 AM - 4:30 PM
Compressed/Flexible
Not Available
Telework
This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual
This is not a virtual position.
Position Description/PD#
Veterans Service Representative (AQRS); PD37136A
Relocation/Recruitment Incentives
Not Authorized.
Financial Disclosure Report
Not Required.
Bargaining Unit
Yes.
US Department of Veterans AffairsVacancy posted 6 days ago
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