Patient Experience Coach RN

Patient Experience Coach RN

Partnering for a stronger, healthier world.

At CommonSpirit Health, we believe in the healing power of humanity. We invite you to explore our specialty areas and pursue a career in humankindness.

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $37.40 - $55.63 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Employment Type: Full Time

Department: Administration

Hours/Pay Period: 80

Requisition ID: View phone number on click.appcast.io

Remote: No

Weekly Schedule: Monday - Friday 7:00am - 4:00pm One Weekend/Month

Category: Staff Nurse

Shift: Day

Travel: No

Job Summary and Responsibilities

As a Patient Experience Coach, you will foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. Your role drives improvements in communication, empathy, and service. Every day you will conduct training, coach individually, and facilitate workshops on patient experience best practices. You'll analyze feedback, identify improvements, and collaborate on strategies to address patient needs. To be successful, you need exceptional communication/interpersonal skills and a deep understanding of patient experience principles and healthcare operations.

• Participates in daily patient rounds and other patient satisfaction activities
• Possesses the ability to connect with the patient and actively listen, while drilling down into the patient experience to identify strengths and opportunities for improvement
• Promotes the use of the Five Fundamentals of Service AIDET and Evidenced Based Practices for interactions with patients and visitors
• Communicates effectively with patients and families to resolve issues and provides service recovery when needed using HEART Service Recovery model
• Responds to service requests and feedback received from Care Adviser
• Provides hands on patient care as appropriate to meet the needs of the patients and department.

Job Requirements

Required

• Bachelors Degree
• Three (3) years or more experience as an RN
• Registered Nurse: AZ
• American Heart Association Basic Life Support

Preferred

• Bachelors Science Nurse- BSN
• One (1) year in management supervisory role
• Similar healthcare leadership role with five (5) years or more experience

Where You'll Work

Where Compassion Meets Innovation: Join Our Growing Family at the New Mercy Gilbert Women's and Children's Pavilion

At Mercy Gilbert Medical Center, we believe that Hello Humankindness is more than a sloganit is our calling. We are expanding our legacy of excellence with the launch of our state-of-the-art Women's and Children's Pavilion: a destination designed to provide seamless, life-changing care from the earliest stages of pregnancy through the milestones of childhood.

We are looking for passionate, forward-thinking professionals who are as committed to social justice and health equity as they are to clinical excellence. We know that the best healthcare is equitable healthcare, and we are searching for team members who advocate for the dignity of every patient, regardless of their background or circumstance.

You belong here if you:

• Thrive on Innovation: You are ready to embrace new technologies and creative solutions that evolve alongside the modern healthcare landscape.
• Value True Collaboration: You want to work alongside a diverse, multidisciplinary team that views teamwork as the foundation of patient success.
• Seek Meaningful Impact: You aren't just looking for a job; you are looking for a place where your skills directly improve community outcomes and address health disparities.
• Are Driven by Purpose: You believe that quality care is a human right, and you are ready to dedicate your talents to making that a reality for the families of Gilbert and beyond

When you join our Pavilion, you are joining a culture that celebrates the individual. We provide the tools, the technology, and the environment you need to deliver the care your patients deserve. Here, your compassion is empowered, your expertise is respected, and your growth is a priority.

Every day, you will have the opportunity to make a tangible differenceensuring that every mother, every child, and every family feels heard, supported, and cared for.

Your purpose starts here. Join us in shaping the future of pediatric and maternal medicine.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

Nursing excellence starts with you.

Are you a career fit with our CommonSpirit Health culture? To understand how we are structured, we believe in some core philosophies with the following:

We will be stronger together, achieving excellence in all we do, collaborating across the fields and growing our collective knowledge

We will let humankindness guide us as we treat every person with holistic, personalized care for the body, mind and spirit.

We will advance the science and art of nursing as innovative leaders who demonstrate the power of evidence-based, compassionate care. If you believe in working together with humankindness for all to advance the science and art of nursing - then you have found your career fit with us!

Kathleen D. Sanford, EVP, Chief Nursing Officer

What makes a successful Patient Experience Coach RN at Mercy Gilbert Medical Center?

• Collaborative
• Compassionate
• Efficient
• Good Listener
• Organized
• Problem-Solver

This is a snapshot of your potential career path highlights the series of job positions that help you progress towards your goals and objectives. Ultimately, your career path depends on your career values and personal goals.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance, and more!

At CommonSpirit Health, we believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time.

For more information, please visit Total Rewards.

• Pay and Recognition
• Balanced Life
• Well-Being
• Professional Growth
• Financial Future
• Dependent Care

CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For