Benefits Program Worker III (Social Services)

Benefits Program Worker III (Social Services) Job Description Do you have experience determining TANF, SNAP, ABD and Medicaid eligibility? Are you a whiz at comprehending and applying policies and procedures for benefit programs? Do you have VaCMS experience? Do you have supervisory experience? If so, we would like a chance to talk to you about an exciting opportunity with our Human Services agency as a Benefit Programs Worker III. The successful candidate will interview and communicate in a manner to accurately assess the customer’s needs and eligibility services; apply knowledge, skills and training received to make sound decisions regarding the customer’s circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility. Responsibilities The tasks listed below represent the majority of the time spent in this class. Serves as a lead worker and supports the supervisor by conducting program training for staff and reviewing case files for accuracy and completeness. Monitors casework for accuracy and compliance; assists staff in evaluating complex or difficult eligibility cases. Screens incoming cases from intake and other units to ensure accuracy and completeness. Carries a caseload of clients receiving public assistance that involve complex issues. Interviews applicants and clients to determine eligibility by securing and verifying social, financial, and medical information. Analyzes and documents case data to determine the most beneficial assistance plan; grants or denies benefits and notifies clients of determinations. Supervises staff by providing training, assigning and evaluating work, mentoring, counseling, and offering policy guidance. Investigates suspected fraud referrals received from staff, community sources, and computer data matches. Collects and analyzes evidence to support fraud investigations, conducts interviews with suspects and witnesses, and establishes intent. Testifies in court as needed; calculates fraud claims and initiates collections. Performs general administrative tasks such as correspondence, data entry, filing, faxing, phone calls, and photocopying. Compiles and maintains data for routine and special reports documenting program activities. Participates in staff meetings to share information and attends supervisory training to enhance professional skills. Management may assign additional tasks related to the type of work of the class as necessary. Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑term department needs and/or City‑wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Required Qualifications High school diploma or GED / HSE and completion of government assistant programs. Minimum five years of related, full‑time equivalent experience. Valid driver’s license with a driving record in compliance with City Driving Standards. Certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits. Preferred Qualifications Knowledge of SNAP, TANF, Medicaid. Working knowledge of processing applications for federal programs. Benefits The City of Chesapeake offers an exceptional range of benefits. Please browse the Benefits Brochure for a full list of benefits and employee perks. #J-18808-Ljbffr City of Chesapeake Virginia