Assistant Valet Account Manager Farmington, NM

Position SummaryThe Assistant Account Manager supports daily operations by ensuring high-quality guest service assisting with staff hiring training and performance management and overseeing revenue payroll and claims. This role also works shifts as needed ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and ObjectiveTo support the successful operation of an assigned valet account by ensuring exceptional guest service assisting with staff management and development and maintaining operational efficiency through oversight of service delivery financial performance and safety and ResponsibilitiesGuest Service LeadershipProvide hands-on guest service training to all associates ensuring team members consistently meet or exceed PMCs guest service standards. Monitor daily interactions to uphold a premium customer experience fostering a welcoming environment that reflects the highest levels of OversightSupervise and coordinate all valet operations ensuring safe and efficient vehicle parking and retrieval as well as proper key handling and storage procedures. Take proactive steps to reduce guest claims (such as vehicle damage) and associate injuries through continuous monitoring and training on safety Resources SupportLead and support key HR functions including interviewing hiring onboarding training and performance management of associates. Ensure all team members are properly certified follow company policies and receive ongoing coaching and development to promote a high-performing Standards Appearance and DisciplineEnsure all associates consistently uphold PMCs service standards maintain a professional uniformed appearance and deliver a high-quality guest experience. Support accountability through the administration of progressive discipline following company policy to address performance or policy violations with fairness consistency and proper documentation under the guidance of the Account and Communication ManagementMaintain clear and consistent communication with both associates and client contacts. Anticipate client needs address operational concerns and resolve customer service issues proactively and efficiently ensuring client satisfaction and contract and Reporting OversightConduct weekly audits of associate timecards including review of clock punches claimed tips minimum wage adjustments and vehicle counts. Follow up on discrepancies with associates and submit accurate reports by established deadlines to maintain payroll Management SupportAssist with account revenue management by ensuring all shifts follow PMCs Revenue SOPs including the setup and maintenance of proper reporting processes to monitor and safeguard financial Development and Workplace CultureIdentify and develop high-potential associates by providing ongoing skills training and leadership development to support internal promotions using PMCs resources and tools to build a strong high-performing team. Foster a positive team-oriented culture that encourages open communication collaboration and mutual respect while reinforcing PMCs commitment to hospitality and service excellence.24/7 Operational SupportServe as a key contact for urgent operational issues remaining available for on-call problem-solving to always support the account ensuring uninterrupted service and immediate response to critical InitiativesOversee the successful execution of company initiatives and processes ensuring consistency compliance and alignment with PMCs strategic goals across all assigned ResponsibilitiesActively involve staff in planning decision-making and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style providing regular feedback supporting skill development and encouraging professional growth. Seek and apply feedback from both internal and external customers promote a culture of quality and continuously work to enhance processes services and supervisory skills to drive team ResponsibilitiesOther tasks may be assigned as needed to support the companys overall operational and financial objectives with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed particularly during financial close periods and occasional travel for financial reviews audits or corporate meetings. May be Skills and AbilitiesCompetency/QualificationsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is and LicensesA valid drivers license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this Customer Service and CommunicationDeliver exceptional guest service by maintaining a professional and courteous demeanor actively listening and anticipating guest needs to provide personalized assistance and thoughtful recommendations. Foster a welcoming and memorable experience through clear professional communication ensuring all guest interactions align with company standards and create a positive hospitable environment for both guests and team Analytical and Problem-Solving AbilitiesMust be able to analyze complex revenue and payroll data identify and correct discrepancies investigate the root causes of operational inefficiencies and develop effective solutions to improve overall performance and EnvironmentThe work environment for this role includes both indoor and outdoor settings requiring collaboration with teams vendors and clients on-site and in corporate environments. Associates may frequently use computers communicate via phone and perform duties in or around corporate office DemandsRequirements may include extended periods of sitting standing walking and the ability to lift moderate weights when necessary. Specific vision abilitiesclose distance peripheral depth perception and focus adjustmentsmay be required to ensure on-site awareness and Phone UseEmployees may be required to use personal cell phones for work-related communication including coordination with team members managers and clients as well as accessing work applications. Reimbursement for work-related phone usage will follow company TransparencyPMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal state and local laws on compensation pay transparency and pay Compensation and BenefitsHealth Benefits Medical vision and dental insurance Upon eligibility401K Upon eligibilitySupplemental Insurance Life insurance and critical illnessBonus opportunitiesInternal leadership development programPaid time offPaid trainingTuition assistance through Bellevue University Up to $5250 per yearNationwide discounts through Perks at WorkMilitary friendly employerEmployee at WillEmployment with PMC is on an at-will basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120-day introductory period Labor Standards Act (FLSA)This position is classified as exempt under the Fair Labor Standards Act (FLSA) meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work is compliant with all state workmans compensation LeavePMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave Employment Opportunity (EEO) StatementParking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran and Equal Employment Opportunity (EEO) ComplianceParking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modificationin compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to Title: Assistant Account ManagerDepartment: Valet Parking OperationsReports to directly: Account ManagerSchedule: Full TimeStatus: ExemptCompensation: Salary(Rates can vary by market and experience)

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