Store Manager In Training

Brief Overview Store Managers‑in‑Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation’s success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers‑in‑Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company’s best practices and processes and be flexible and adaptable as the business model evolves. What you will do People Leadership Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of the team. Identify the capabilities needed to meet the current needs of the store in partnership with the Store Manager. Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians. Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs. Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work‑related concerns. Operational Management and Business Strategy Implementation Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction. Quantify business outcomes (e.g., revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement). Store Operations Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance. Customer Experience Build a culture that prioritizes driving a great, memorable, and easy customer experience. Monitor and address all customer service metrics (e.g., NPS). Identify and remove barriers and obstacles where necessary. Other Internal Collaboration Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives. Operational Best Practices Implement best practices from the playbook in their store and hold others accountable to do the same. Address challenges and remove obstacles to best practices. Perform repairs and recalibrations, if necessary, to meet customer demand. Perform other duties as assigned and comply with all policies and standards. Education Qualifications Bachelor’s Degree or equivalent practical experience preferred. Experience Qualifications 4‑6 years leadership and supervision experience, preferred. Skills and Abilities Ability and willingness to work at multiple locations within a district. Ability to travel up to 5%. Proficiency with Microsoft Office, web applications and general office equipment. Physical Requirements Ability to work from the store location. Ability to operate a company vehicle safely and courteously, adhering to all company policies and procedures related to safety, and maintaining a valid driver’s license with a qualifying record. Ability to satisfy all personal protective equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds. Builds Effective Teams Builds trust through intentional relationship building and curiosity. Engages the team to create a positive environment, motivated to win. Fosters an inclusive team that promotes safety and wellbeing. Assesses and selects talent, understanding the impact of talent decisions. Communicates Effectively Communicates clearly and concisely with empathy. Provides direction and sets clear expectations, ensuring understanding and shared accountability. Actively listens, considers diverse perspectives and addresses concerns urgently. Talent & Retention Continuously assesses talent and invests in team development. Continuously coaches with candor for ongoing progress; making talent decisions with pace. Remains flexible and adaptable, championing a dynamic and changing environment. Knowing the Business Learns the company’s growing business model and collaborates with peers. Makes agile decisions to execute action plans, achieving set goals and objectives. Prioritizes team safety, health & wellbeing to ensure sustainable business growth. Focus on the Customer Builds strong customer rapport, anticipating customer needs. Delivers exceptional customer experience. Resolves issues swiftly, displaying situational adaptability. Manager Complexity Executes standard processes to enhance team performance. Consistently leverages data and experiences to solve problems effectively & efficiently. Adapts processes as needed for effective execution while adhering to policies and procedures. Delivers Results Prioritizes the team by ensuring they have the knowledge, resources and tools to achieve their goals. Delegates tasks effectively and removes obstacles to achieve results. Holds self and others accountable to deliver results. Self‑Development Applies growth mindset investing in own development. Actively seeks and incorporates feedback to enhance abilities and effectiveness. Demonstrates resilience in the face of challenges. Curious of external trends, seeks opportunities to learn and solve problems. Equal Opportunity Employer Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Employment Eligibility Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. Position Statement This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. Legal and Physical Requirements Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Benefit Information Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. #J-18808-Ljbffr City Auto Glass, inc.