THE UPS Store Manager

Job Description

Job Description

Full Job Description

The Center  delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate must have at least 3 years of previous UPS store manager or assistance manager experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Full Time or Part Time Positions

• Process shipping for customers using The UPS Store system. Pack items for shipment using established packing guidelines. Provide other supporting shipping services (USPS), copying on digital copiers, faxing, sorting mail, laminating, binding, stocking and store cleanup .
• NOTARY PUBLIC LICENSE is a PLUS! OR (Can be earned during probation period. See requirements at the end of the posting)
• Must have customer service experience
• Must be able to communicate effectively with customers
• Shipping & packing experience a plus, but not required (will train)
• Must be able to multi-task in a busy environment
• Must be able to work on Saturdays & Sundays

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Takes ownership of the customer's packing, shipping, and/or print problems and offers viable solutions
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others

QUALIFICATIONS

• Must have NOTARY PUBLIC LICENSE
• Must have at least 3 years of work experience at THE UPS STORE
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds