Social Services Assistant

Community Services AssistantThe Department of Public Social Services seeks Community Services Assistants to join our team. This posting will serve to fill multiple current and upcoming bilingual and non-bilingual Community Services Assistant vacancies throughout Riverside County including Desert Regions. This position is for a specific assignment and will not continue beyond June 30, 2027. Applications will be reviewed in the order of when it was received. This posting is subject to being closed at a maximum number of applicants. The ideal applicant will have experience: identifying community needs and assisting in meeting those needs by providing referrals to various available County services; performing a variety of routine support services; and acting as liaison between departmental staff and the community.We have served Riverside County for a century and now help more than 1 million people each year access vital services in the tenth most populous county in the nation. With over 4,000 employees, we support working class individuals and families who are struggling with low income. We offer access to health care coverage, temporary financial assistance, employment programs and training, and services that protect children and adults from abuse and neglect. We do all of this through our five divisions: Administration, Adult Services, Children's Services, Self Sufficiency, and Fiscal and Forecasting.Our mission is to support and improve the health, safety, well-being and independence of our county's individuals and families. We work according to 7 values: Accountability, Collaboration, Respect, Integrity, Diversity, Learning and Customer Focus. We are an innovative organization where caring professionals collaborate to provide the most effective solutions to customers.Examples Of Essential Duties• Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures. • Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services. • Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork. • Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized). • Supervise the behavior and conduct of minors in various situations. • Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations. • Identify and report problem situations to professional staff; log appropriate information and progress reports. • Schedule appointments for services and refer clients and/or the public to other agencies when appropriate. • Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits. • Perform computer inquiries, records and/or background checks on clients and/or the public. • Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received. • Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files. • Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback. • Provide support and educate participants regarding Department outreach services, education events and/or programs.Minimum QualificationsOPTION I Experience: Six months of public contact. OPTION II Education: Completion of 9 semester or 12 quarter units from an accredited college or university, preferably with coursework in behavioral or social sciences, or a related field to the assignment. ALL OPTIONS Knowledge of: The basic needs and problems of disadvantaged groups and various other groups (e.g., the elderly); multi-cultural and ethnic differences. Ability to: Learn basic principles of various human services programs; understand the cultural and social factors affecting behavior patterns; effectively communicate social, cultural and behavioral facts to professional staff and community members; communicate effectively and establish and maintain good relations with a wide range of social and ethnic groups; obtain and record accurate information.