Program Manager -Outpatient Behavioral Health

Job Summary The program manager directs daily operations of the outpatient mental health clinic, supervises the clinical and administrative staff, and ensures compliance with all regulatory standards. The position oversees patient care, quality metrics, budgets, and fosters community partnerships to support the service lines’ success. Essential Functions Oversee the daily clinical operations of the behavioral health clinic. Oversee a team of clinicians by providing individual and group supervision with staff to discuss clinical methods, case status, and associated issues to evaluate and promote professional growth, ensure high-quality care, and review ongoing work. Track and monitor clinical documentation to assure adherence to regulatory requirements. Conduct weekly case conferences for supervision and consultation with clinicians and interns; examine psychiatric case records and choose cases for discussion; oversee staff in determining the social, emotional, and financial factors that contribute to problem behavior and mental or emotional disorders; approve alternative plans, case transfers, terminations, and assessments; monitor consultation activities; and oversee the assignment and reassignment of employee caseload. Responsible for daily reconciliation of charges generated from assigned service lines. Assure that all required prior authorizations are assigned, tracked, and applied accordingly. Plan staff schedules to ensure program coverage, assign cases, lead staff meetings, offer training, assess work performance, and support disciplinary actions. Provide a range of direct clinical, diagnostic, therapeutic, and outreach services. Verify adherence to pertinent Joint Commission and hospital standards as well as federal, state, and local regulations. Take part in the formulation or modification of guidelines, rules, policies, and objectives. Offer advice on behavioral health care services, policies, and plans to student interns and non-behavioral health care personnel. Support the Behavioral Health Director with the development, execution, and assessment of programs. Take part in public relations and community outreach initiatives as assigned. Ensure that all quality metrics are met and reported to the designated entities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Minimum Education/Certifications Master’s degree in social work; LCSW and Clinical Supervisor Certification required. Minimum Work Experience 3 years post master’s degree supervisory experience in the mental health field. Position Type/Expected Hours Of Work Exempt, full-time on‑site regular business hours 37.5‑hour work week; must be willing to work holidays, weekends, and provide additional coverage as needed. Physical Demands Analysis Requires full range of body motion including handling and lifting patients and equipment. Occasionally lifts and carries items weighing up to 50 lbs.; requires corrected vision and hearing to normal range. Benefits Health, Dental and Vision Insurance Basic Life and Disability Insurance Whole Life, Accident, Critical Illness and Hospital Indemnity Insurance Flexible Spending Accounts Employee Assistance Program 401(k) Paid Holidays and a generous Paid Time Off Plan #J-18808-Ljbffr