Guest Service Agent
The Greenbrier
Job Title
Position: Guest Service Agent
Job Description
Primary Responsibilities: Maintain a warm, friendly and professional demeanor at all times. Professional speech and ability to communicate effectively and pleasantly. Check guests in and out according to hotel standards. Setting up and settling guest accounts according to accounting processes. Great phone etiquette. Maintain control of room keys. Ability to balance room inventory. Assist in accommodating guest requests. Be able to maintain bank handling according to standard operating procedures. Secondary Responsibilities: Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive. Maintain knowledge of resort amenity, dining, and activities. Arrive promptly for any shifts scheduled. Keeping the office clean and orderly (front and back offices). Other project or duties to meet guest needs. Normal Working Hours: Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtime.
To be successful in this position, the ideal candidate must meet the following criteria in addition to The Greenbrier Service Standards for All Employees. Past Work Experience Requirements: Prior hotel and/or customer service experience preferred. Educational Requirements: High School Diploma or G.E.D. Pursuing hospitality or related degree preferred. Technical Requirements: Basic computer skills. General knowledge of office and telephone procedures. Knowledge of basic accounting functions. Experience with Opera (Property Management System) and Knowcross is beneficial. Required Supervision: Reports to Front Office Supervisor and Front Office Manager. Must be able to work independently and make sound business decisions. Other Requirements: Consistent demonstration of the Twelve Greenbrier Values. Commitment to the job. Flexible with regards to scheduling.
Entry level position. Computer Experience Software Level (Beginner, Intermediate, Advanced) Word Processing WORD BEGINNER Spreadsheet Database Programming Calendars Internet Hardware Installation Technical Skills Skill Level (Beginner, Intermediate, Advanced) Typing (WPM) BEGINNER Data Entry Other Location of Work Yes Yes X Indoors Heated X Outdoors Below Ground Temp. Fluctuations X Elevated Areas Personal Protec. Equip. Req Work Postures Continuous (up to 8 hrs. in an 8 hr. shift) Frequent (up to 5.5 hrs. in 8 hr. shift) Infrequent (up to 3 hrs. in an 8 hr. shift) Rarely(up to.5 hr in 8 hr. shift) Standing X Sitting Walking Climbing Bending/ Stooping X Overhead Reaching Arm/Hand Movement X Hand/Eye Coordination Other (Define) *Requirements are subject to change
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