Guest Services - Concierge - Full Time

About Four Seasons: Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. CONCIERGE As a Concierge, you will be at the heart of the guest experience—serving as a trusted resource and local expert. This role operates in a dynamic, guest-facing environment where attention to detail, local knowledge, and genuine connection define the experience. WHAT YOU’LL DO Provide exceptional, personalized service and handle all guest interactions with professionalism and care Respond to guest inquiries regarding resort services, activities, dining, and local attractions Curate tailored recommendations and coordinate reservations, tickets, and unique experiences Anticipate guest needs and proactively deliver thoughtful solutions Accurately process guest communications, packages, and requests Collaborate with resort departments to ensure seamless service delivery Resolve guest concerns with discretion, efficiency, and empathy WHAT TO BRING A passion for hospitality and a commitment to creating exceptional guest experiences Previous luxury hospitality experience preferred Strong knowledge of local attractions, dining, and activities, or a desire to develop deep local expertise Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to multitask and thrive in a fast-paced, guest-focused environment Proficiency with computer systems and administrative tasks JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: Hourly Rate: $29.88 An on-site Physical Therapist 24-hour access to Indoor and Outdoor Gym Holiday, Vacation & Sick pay Robust Benefit Plan Company Match 401K Plan Laundered Employee Uniform Free employee meals prepared by the Four Seasons Culinary ‘Ohana Complimentary stays at Four Seasons Worldwide Training and Development Opportunities Employee Recognition Programs Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us: Facebook:

Instagram:

Twitter:

We look forward to receiving your application! Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.