Front Desk Agent

Front Desk Agent / Night Auditor | Palm Mountain Resort Master multitasker. Memory Maker. Detail detective. In this hybrid role, no two shifts are the same. Whether welcoming guests at the Front Desk or overseeing overnight operations, you create exceptional experiences by anticipating needs, solving problems, and ensuring the property's guest service and financial procedures are completed accurately. This position works a combination of daytime, evening, and overnight shifts based on business needs. The Perks Eligibility of perks is dependent upon job status. Hourly Pay: $18.50 Commuter/Parking Allowance Tip/Tip Pooling Eligible, when applicable Get Paid Daily (Make Any Day Payday) Paid Time Off & Holiday Pay (Because Balance Matters) BenefitsMedical, Dental, Vision, Disability, and 401(k) HSA/FSA Plans with Employer Contribution Values-Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance Program "Columbia Cares" Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work Opportunities (Grow Your Career in Idyllic Locations Across the Globe) Online Learning Platform to Help You Grow! Third-Party Perks, Including Discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Parks, Attractions, and More Our Commitment to You "People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective driveand success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team, and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive, lasting impression on everyone we meet. What Success Looks Like: Your Impact Performs both Front Desk Agent and Night Auditor responsibilities during assigned daytime, evening, and overnight shifts. Handles guest check-in and check-out, establishes appropriate credit, processes of payments, issues room keys, and provides information about property services and amenities. Maintains proficiency with the property management system, point-of-sale system, telephone, radio, and other Front Office equipment. Responds to guest questions, concerns, and special requests with professionalism, sound judgment, and timely follow-up. Assists guests with restaurant, transportation, activity, and entertainment reservations. Coordinates with Housekeeping, Engineering, Security, and other departments to address guest and operational needs. Completes nightly financial reconciliation, balances transactions and accounts, research discrepancies, and prepares required Night Audit reports. Maintains the confidentiality and security of guest information, payment information, financial records, and other sensitive property data. Oversees Front Desk operations during overnight shifts and communicates unresolved guest, financial, safety, or operational matters to the appropriate leader or incoming team. Responds appropriately to emergencies, disturbances, security concerns, and unusual situations and promptly contact management or emergency services when needed. Accurately documents guest concerns, incidents, financial activity, and important shift information. Maintains clean, organized, secure, and properly stocked Front Desk, lobby, marketplace and work areas. Follows all Front Office, cash-handling, safety, security, and emergency procedures. Performs additional Front Office, guest service, financial, and operational duties as assigned. What You Bring Previous hospitality, Front Desk, Night Audit, or customer service experience preferred. Experience with cash handling, financial reconciliation, property management systems, or computerized point-of-sale systems preferred. Strong guest service, communication, problem-solving, and conflict-resolution skills. Strong attention to detail and the ability to work independently and make sound decisions. Basic computer skills, including Microsoft Outlook, Excel, and Word. Bilingual English/Spanish skills preferred. Ability to work a flexible schedule, including daytime, evening, overnight, weekend, and holiday shifts. Ability to stand for extended periods, walk throughout the property, complete security walks, and use stairs as needed. Don't meet every single requirement? At Columbia Hospitality, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. Where you'll work: Palm Mountain Resort & Spa is located in the heart of Palm Springs, just a block away from the famed Palm Canyon Drive. Scenic grounds feature a spectacular new sunning terrace complete with climate-controlled pool, hot tub and misters as well as a courtyard space for gathering, and fire pits for cool evenings. The resort offers 142 graciously appointed guestrooms and suites, many featuring private balconies or patios to take in the striking views of the San Jacinto Mountains. A peaceful oasis for travelers, The Spa at Palm Mountain Resort offers rejuvenating treatments to guests and locals. The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.